Job Details
This role supports Cencora's patient and provider support and pharma commercialization services in Canada, marketed through our Innomar Strategies business.
This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment.
Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.
Responsibilities
•Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows.
•Coordinates benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression.
•Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes.
•Maintains accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control.
•Monitors reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity.
•Works with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution.
•Contributes to process improvements, workflow updates, and operational readiness efforts that strengthen scalable and future-oriented reimbursement support services.
Education (French)
Une formation générale dans des domaines comme l'administration des affaires, la comptabilité, les ventes, le marketing, l'informatique ou des domaines similaires, généralement acquise au terme d'un programme de quatre ans avec obtention d'un baccalauréat ou d'une combinaison équivalente d'expérience et de formation. Normalement, une expérience connexe de 1 à 3 ans dans un rôle similaire ou dans un rôle d'administration des RH ou de service à la clientèle est requise.
Education
•Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.
•A minimum of one (1) year experience in customer service
•Bilingual (French/English) an asset
•Ability to multitask
•Attention to detail
•Strong Problem solving skills
•Experience in the medical and pharmaceutical field is an asset.
•Working knowledge of Word, Excel and Outlook
Compétences et Connaissances
•Capacité de communiquer efficacement à la fois oralement et par écrit
•Bilingue en anglais et en français canadien
•Sens aigu de l'organisation; souci du détail
•Capacité à établir et à gérer des budgets et des dépenses
•Excellentes aptitudes en relations interpersonnelles
•Excellentes compétences en matière de leadership
•Excellentes compétences en matière de présentation
•Excellentes capacités de négociations
•Connaissance approfondie des politiques et procédures d'ABC
•Excellentes compétences informatiques afin de pouvoir utiliser efficacement les systèmes et programmes de l'entreprise; connaissance de Microsoft Word, Excel et PowerPoint.
Skills and Knowledge
•Advanced knowledge of pharmaceutical distribution industry
•Working knowledge of automated warehouse operating system
•Strong business and financial acumen
•Strong analytical and mathematical skills
•Ability to communicate effectively both orally and in writing
•Effective interpersonal and leadership skills
•Effective organizational skills; attention to detail
•Ability to consistently meet deadlines
•Excellent problem-solving skills; ability to resolve issues effectively and efficiently
•Excellent presentation skills
•Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Full time
Salary Range
$45,900 CAD - 71,940 CAD
Affiliated Companies: Innomar Strategies
