About the Role
Do you enjoy turning complex processes and user-needs into practical digital solutions? Join ING's Corporate Legal Operations team as a Functional Business Analyst and help improve the processes and applications that support legal work across our international organisation. You will work at the intersection of business analysis, legal technology and continuous improvement. You will contribute across our legal application landscape and help deliver improvements that make colleagues' work simpler, more consistent and more efficient.
Responsibilities
•Simpler processes with less manual work and avoidable user effort
•Successful application adoption through clear guidance and support
•Prompt incident resolution with proper follow-up and clear communication
•Clear requirements and practical improvements that address user needs
•More reliable, user-friendly and well-documented legal applications
•Implemented automation solutions that improve legal processes
•Effective coordination between Legal, external IT suppliers, ING Tech, the robotics team and colleagues globally
Requirements
•A relevant bachelor's or master's degree, such as in Industrial Engineering & Management
•At least one year of relevant work experience in business analysis and/or functional application management, preferably within a corporate environment
•Fluency in spoken and written English
•A proactive, analytical, service-minded and constructively critical approach
•Strong interpersonal skills, a team-oriented mindset and the ability to prioritise effectively
•The ability to quickly understand and navigate applications and processes
•You share knowledge and actively seek collaboration
•You take ownership, prioritise effectively and navigate ambiguity
•You analyse situations carefully and work transparently and systematically
•You develop creative, practical solutions with colleagues
Nice to Have
•Experience with Lean, Agile or Microsoft Power Platform tools such as Power Automate and Power Apps is an advantage
Benefits
•25-28 vacation days depending on contract
•Pension scheme
•13th month salary
•8% Holiday payment
•Hybrid working
•Personal growth and challenging work with endless possibilities
•An informal working environment with innovative colleagues
