What You Can Expect:
Request management
•Validate incoming requests jointly with Operational Process Owner (from stakeholders via GDP) against existing functionality and the pipeline. Advise how current functions can meet the needs or define a new development.
•Categorize (compliance, operational efficiency, product strategy, visibility) and score each request, with the benefit and baseline.
•Refine and write acceptance criteria and test cases, and raise the ITBR with date, score and benefit for
•New developments define the exact requirements, how they interact with the system, and what they affect.
•Change requests, define what changes in existing functionality, and the impact on the process.
Backlog and roadmap
•Rank the modality backlog using the scoring model and fit the Air/Ocean Product Strategy Manager's plans into the roadmap.
Alignment and shared core
•Align with the other owners such as ADM and MDM & Quotation owners on common functionality (financial processes, documents, attachments, references). Attend the monthly design forum.
•Coordinate data needs with Data Governance.
•Own the business side of integrations (requirements, data sets, partner expectations, priority).
•Internal development team and integration owner handle the technical side.
Testing and release
•Provide test cases to the Operations Excellence Team (OET), support UAT, review defects, and confirm fixes.
•Maintain the modality's critical-flow regression pack with the Performance & Insights Analyst.
•Contribute to release readiness and release notes.
Ownership
•End-to-end system process for the modality including any integrations with other applications from system process and data required. Including but not limited to:
•Customer bookings to TMS
•Operational visibility (schedules, status updates, etc.)
•Carrier integrations (CHAMP, CargoSmart, INTTRA, direct carrier integration, etc.)
•Advance manifest filings
•Changes required in system when there are regulatory changes, close alignment with Operational Process owner.
Stakeholder Management
•Air/Ocean Product Strategy Manager, joint alignment with PCO for prioritization, development and change request
•Operational Process Owner for operational process and compliance to regulations
•Data Governance for data that will be required in development and change request
•Systems Delivery & Release for development & resource planning, prioritization and communication with vendor
•Operational Excellence Team (OET) for demands and change requests
Decides: Requirement content, backlog ranking within the modality, whether an existing function meets a need.
Recommends: Sprint scope to the Delivery & Release team.
Escalates: Cross-modality and shared-core disputes, vendor sizing disputes.
What You Bring:
•4-7 years in operations or TMS-related systems work
•Strong requirements writing and test design
•Structured system thinking
•Strong industry knowledge
•Strong written and verbal communication skills in English
