Role Purpose
Soft-services specialist on-site at a data center facility; owns end-to-end delivery of housekeeping, front office, pantry, landscaping, and allied soft-services operations across the building and its support infrastructure. Single point of accountability for soft-services SLA performance, team governance, and vendor/consumable management.
Key Responsibilities
Facility Upkeep & Housekeeping
•Own 24x7x365 housekeeping delivery across data halls, technical rooms, office areas, common areas, and building periphery
•Publish and enforce a 52-week cleaning and deep-cleaning calendar
•Ensure daily cleaning standards across workstations, lobbies, washrooms, staircases, and lifts
•Oversee periodic deep cleaning of critical/technical spaces, external areas, and water tanks
•Manage carpet, upholstery, and façade/glass cleaning per scheduled frequency
Front Office & Hospitality Services
•Supervise front office/reception to ensure prompt, professional handling of visitor and occupant requests
•Oversee pantry hygiene, stocking, and cafeteria operations in line with food safety standards
•Coordinate periodic health checks for pantry staff
•Oversee landscaping/horticulture upkeep and general material movement support
Environmental & Compliance Governance
•Ensure pest control and waste management services are delivered by vendors to agreed standards and statutory norms
•Oversee vendor compliance documentation for environmental and regulatory requirements
•Coordinate pre-monsoon and seasonal preventive readiness checks
•Support internal and external audit readiness for soft-services scope
Staffing & Vendor Management
•Deploy and manage housekeeping, pantry, front office, and allied staff per agreed structure
•Fulfill additional staffing demand within agreed turnaround time; manage uniform issuance
•Ensure timely salary disbursal and labour law compliance for deployed staff
•Coordinate with landlord facility teams on routine matters and resolve occupant complaints
•Hold vendors accountable to SLA across all soft-services scope; verify invoicing against contracted terms
Training & Safety
•Ensure mandatory training and certification are complete before staff deployment
•Conduct regular briefings on safety, grooming, and service standards
•Enforce PPE provisioning and usage; conduct periodic tool/equipment inspections
•Oversee background verification for all deployed staff prior to site access
Administration & Reporting
•Manage petty cash for ad hoc material procurement, with site approval
•Coordinate event management support as required
•Maintain consumable inventory with minimum buffer stock at all times
•Submit periodic performance reports (daily/weekly/monthly) to Site Lead, covering SLA/KPI adherence, staffing, training, safety, and consumable status
•Support quarterly business reviews and vendor performance reviews
Requirements
•Graduate in any discipline, preferably Hospitality, Facilities Management, or Hotel Management, with 4–6 years' experience in soft-services/housekeeping management, ideally within a data center, critical facility, or hospitality environment
•Proven experience managing multi-disciplinary soft-services teams directly or through vendors
•Working knowledge of environmental and statutory compliance governance (waste, pest control)
•Strong vendor and inventory management skills
•Proficiency in MS Office and reporting tools
•Strong communication and stakeholder management skills
•Working knowledge of relevant ISO/safety compliance frameworks
•Self-motivated and capable of managing multiple concurrent priorities with minimal supervision
Location
On-site – Thane, MH
Scheduled Weekly Hours
48
