Job Title
Executive - Helpdesk
Job Description
•Attend to incoming calls and responding to email from customers
•Record complaints and inform about the complaint to concerned C&W representative.
•Maintain the MIS for complaints received/completed.
•Receipt of the bills/invoices from the vendor.
•Ensure that the Helpdesk is manned by as per the agreed timings.
•Providing support for internal events
•Maintaining of First Aid box
•Collaborate with other members of the C & W on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper.
•Collect all closed work orders to close the calls
•Produce reports based on the data collected, through produced work orders, for C & W and the Client.
•Receive and answer all incoming calls/mails reporting complaints or work requests.
•Log in the call through the software, which in term generates work orders
•Set up reports with all collected data coming from the work orders for the Client as well as for C & W for controlling, transparency and information purposes
•Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations
•Maintain the confidentiality and security of all data and information relating to the facility
INCO: "Cushman & Wakefield"
