Help Desk Executive
Property and Asset Management
Tailored residential property management, with Brightstone. Managing housing complexes, residential townships and residential communities requires subject matter expertise, customised services and a commitment to creating a seamless yet enjoyable living experience. At Brightstone we are setting a new standard for excellence in residential property management, focused on enhancing resident satisfaction and property value for housing societies nationwide.
What this job involves
To handle all resident complaints, assigning the complaint tickets to staffs, maintaining attendance of vendors and JLL staffs, invoice checking, monitoring move in and move out of the residents, monitoring interior workers, and issuing vehicle passes to the residents.
Centralising all logs and requests
What we're looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, you'll provide superior call logging services—receiving and logging complaints containing complete details of the requests.
In line with this, you'll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department. You'll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time.
Furthermore, you'll keep tabs on feedback and communicate with the requestor to ensure the closure of the task. You'll also prepare daily and weekly reports on call status, as well as monthly reports on recurring calls. Assisting building engineers in conducting analyses is also within your scope.
Performing other ad hoc tasks
As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Part of your mandate is to contribute to the monthly management report for our clients. Likewise, you'll work closely with admin personnel in processing invoices.
Likewise, you'll be working side-by-side with both engineering and facilities departments in handling our contractors and developing operational procedures. Ensuring workplace safety is also within your scope. To do this, you'll actively participate in health and safety reviews and identify potential risks. You'll also participate in emergency evacuation procedures as needed.
Sound like you? To apply you need to have:
Education and Experience
Any Bachelor's degree. You'll need between two and four years' experience in Facility (OR) Property Management. A working knowledge of any major vertical industry will also be very helpful.
An eye for detail
You'll have an eye for detail and an ability to analyse qualitative and quantitative information – and translate this into strategic deliverables.
Great organisational skills
You'll have great time management and organisational skills and be good at meeting deadlines in a fast-paced work environment and adapting to your team's or client's changing requirements.
Location
On-site – Bengaluru, KA
Scheduled Weekly Hours: 48
Job Tags
Customer Complaint Resolution, Customer Inquiries, Customer Satisfaction, Customer Satisfaction Management, Customer Service, Escalation Management, Multitasking, Problem Analysis, Service Level Agreement (SLA), Service Request Management, Taking Ownership
