About this role
As Director of UX, you will lead and develop a team of UX professionals while remaining actively engaged in the work. This is a player-coach role that combines people leadership, UX strategy, hands-on design contribution, mentorship, and cross-functional collaboration.
You will help shape UX strategy and execution across Gartner's products and digital platforms, working directly with Product, Engineering, Business and Technology Insights, Brand, and business stakeholders to solve complex customer problems. You will contribute to discovery, research, journey mapping, ideation, prototyping, design reviews, and validation while setting a high standard for the team's work.
You will also help advance Gartner's AI capabilities by building an AI-focused UX culture, encouraging responsible experimentation, creating AI prototypes, and training the team to use emerging AI tools and methods effectively. Success in this role requires the ability to move fluidly between strategic leadership, hands-on design work, coaching, and delivery.
What You will do
•Define and execute the UX strategy across Gartner's products, digital platforms, and key initiatives, from discovery through delivery and optimization.
•Lead, coach, and develop a growing team of UX professionals supporting multiple products and customer experiences.
•Serve as a player-coach, providing hands-on leadership across research, discovery, ideation, prototyping, design, testing, and design reviews.
•Partner with Product, Engineering, Business and Technology Insights, Brand, Marketing, and business stakeholders to translate customer needs into clear, useful, and feasible experiences.
•Set expectations for UX quality, process, accessibility, collaboration, and customer-centered decision-making.
•Advance an AI-focused, human-centered UX culture by guiding AI-enabled experiences, rapid prototypes, proofs of concept, and design experiments.
•Promote responsible AI design principles, including transparency, trust, accessibility, privacy, human oversight, and inclusion.
•Build team capability and foster continuous learning through coaching, mentorship, design critiques, training, Design Thinking, user research, and experimentation.
What you'll need
•Bachelor's degree in Design, UX/UI Design, Human-Computer Interaction, or a related field.
•8+ years of experience in UX, product design, interaction design, design research, information architecture, or a related field.
•3+ years of experience managing and developing UX or Product Design professionals, ideally in a player-coach leadership role.
•A strong portfolio demonstrating end-to-end UX leadership and delivery, including discovery, research, interaction design, prototyping, testing, and implementation.
•Experience defining UX strategy and leading execution across multiple products or initiatives, balancing customer needs, technical feasibility, business objectives, and strategic priorities.
•Experience using AI tools or AI-enabled workflows for UX research, ideation, prototyping, experimentation, or product development.
•Experience designing accessible and inclusive experiences and leading cross-functional and geographically distributed teams.
•Strong communication, storytelling, collaboration, coaching, and stakeholder-management skills, along with a growth mindset and enthusiasm for learning, teaching, and applying emerging technologies responsibly.
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Job Requisition ID: 115139
