About Monzo
Monzo provides personal and business bank accounts, joint accounts, accounts for 16–17-year-olds, kids' accounts, credit cards, savings, investment, and pension services in the UK. It aims to make money work for everyone and focuses on solving customer problems through banking products and services.
Responsibilities
•Set the strategic direction and design vision for the Payments area, aligning with Monzo's goals and mission
•Partner with the area's leadership team to define priorities, shape roadmaps, and turn strategy into impactful execution
•Build and nurture a high-performing design team, investing in its growth, wellbeing, and long-term success
•Maintain an exceptional quality bar through clear feedback and coaching
•Create an environment where feedback is open, craft is celebrated, and design quality continues to evolve
•Champion design at Monzo and influence how design thinking shapes its products and culture
•Shape product strategy, direction, and the broader customer experience in partnership with senior Product and Engineering leaders
•Raise design quality, impact, influence, and effectiveness across the organisation
Requirements
•Experience leading design strategy and vision across complex product areas
•Ability to work across long-term direction and high-quality execution
•Ability to build strong partnerships across Product, Engineering, Research, and Commercial
•Ability to influence senior stakeholders through clarity, insight, and craft
•Strong point of view on product design, quality, systems thinking, and customer experience
•Experience building and leading high-performing design teams
•Ability to scale design influence across an organisation and shape product direction, ways of working, and culture
•Motivation to contribute to Monzo's mission and shape the next generation of payments experiences
Conditions
•£140,000 - £165,000 + Equity + Benefits
•Relocation support to the UK
•Visa sponsorship available
•Flexible working hours and a trust-based work culture
•£1,000 Annual learning budget for books, training, and conferences
•Full remote setup support, including equipment and workspace essentials
•The hiring process should take around 4–5 weeks; scheduling is flexible
