About the role
Join Ecolab and help shape the customer experience of tomorrow. Discover why Food Processing Magazine named Ecolab Pest Elimination the best pest control company!
At Ecolab, a global leader in water, hygiene and infection prevention solutions and services, we help our customers achieve their operational goals while protecting vital resources.
We are recruiting a Customer Service Director France (M/F) to oversee customer service operations and ensure the best possible level of service to our customers.
Your missions
In this role, you will manage the activities of the Global Customer Service for several countries, divisions or commercial groups, with the goal of guaranteeing our customers the best possible level of service.
As such, you will be required to:
•Supervise several key customer service activities and processes.
•Ensure fair, efficient and appropriate handling of customer complaints and requests.
•Manage customer service operations to ensure a high level of service quality.
•Support the divisions and commercial groups served by developing a thorough understanding of their initiatives, products and distribution channels.
•Ensure a balanced level of support across the different entities served.
•Leverage your knowledge of multiple systems to ensure operational performance and continuity.
•Promote optimal use of telecommunications equipment and IT systems supporting the activity.
•Coordinate team activities and effectively distribute workloads.
•Supervise, train, coach and motivate employees in accordance with company policies.
•Ensure compliance with the department's operational procedures and policies.
Your profile
To succeed in this role, you have:
•A degree in business, management or a related field.
•At least 10 years of experience in customer service operations or equivalent managerial experience.
•Experience gained in marketing, sales or operations.
•A good understanding of customer service environments and their operational challenges.
•Knowledge of centralized computer systems (mainframe) and telecommunication tools.
•The ability to simultaneously manage multiple activities, priorities and stakeholders.
•Strong skills in team coordination and activity organization.
Reporting line
The position reports to the Customer Service Management.
What we offer
•The opportunity to grow within a leading international company in its market.
•A stimulating work environment fostering professional development.
•A key role within the organization with a direct impact on service quality and customer satisfaction.
About Ecolab Pest Elimination
Learn how scientifically proven protocols help eliminate pests and support 3.6 million customer visits each year. Ecolab Pest Elimination provides solutions to prevent and eliminate all types of pests in commercial buildings, food manufacturing plants, food distribution and many other markets. By partnering with our customers in these markets, you will help them protect their employees, facilities and brands, when it matters most.
