About the Role
I'm looking for a Client Service Director! Someone who knows how to build strong client relationships, lead a team, and keep complex projects moving with commercial sense and a clear sense of ownership.
Responsibilities
The role oversees key client accounts, ensuring excellent client service, relationship management, and long-term partnership development. Responsibilities include leading client service teams, setting service standards, and monitoring client satisfaction across projects and campaigns.
Requirements
•Strong Client Services and Customer Service skills to manage accounts, address needs, and maintain long-term partnerships
•Excellent Communication skills to lead teams, present strategies, and collaborate with internal and external stakeholders
•Focus on Customer Satisfaction to monitor service quality, implement improvements, and ensure positive client outcomes
•Finance-related skills to oversee budgets, analyze profitability, and support revenue and cost management
•Proven experience in client service leadership within advertising, marketing, or related industries
•Strong people management skills, including team leadership, performance management, and talent development
•Strategic thinking, problem-solving ability, and resilience in a fast-paced, project-driven environment
Nice to Have
•Relevant higher education in business, marketing, communications, or a related field is preferred
•Proficiency in business-level written and spoken communication
•Knowledge of regional markets is an advantage
Conditions
No conditions specified in the posting.
