About Kong
Kong Inc. builds the connectivity layer of AI. Its unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic on any model and any cloud.
Responsibilities
•Develop comprehensive success plans covering use cases, roadmaps, and positive business outcomes
•Guide customers through a value-based engagement model and clarify Kong's impact on their business
•Map customer organizations by building power and influence charts to identify key champions and decision-makers
•Use partners to uncover new personas within customer organizations and expand stakeholder alignment
•Monitor customer health using utilization metrics, leading indicators, and tools such as Tableau, SFDC, Clari, and Hex; identify risks and extract actionable insights
•Run impactful QBRs/EBRs and articulate the value of the Kong platform in line with customers' business needs
•Explain the value of Kong's components, including Dedicated Cloud Gateway, API Gateway, AI Gateway, and Mesh Manager
•Collaborate with the broader account team to validate renewal timelines, surface cross-sell opportunities, and maintain SFDC hygiene
•Manage multiple customers and initiatives, including expansion, customer satisfaction, feature adoption, and retention
Requirements
•Demonstrate customer obsession and resilience in pursuing customer goals and overcoming setbacks
•Show curiosity, active listening, and probing skills to uncover root causes
•Take a collaborative approach to achieving shared company goals
•Have experience managing multiple customers while maintaining attention to detail and delivering results across multiple initiatives
Conditions
No conditions stated in the posting.
