About Constructor
Constructor powers product search and discovery for large retailers worldwide. Its services use machine learning to improve business metrics such as revenue, and its customers span every eCommerce vertical.
Responsibilities
•Own the customer journey from project kick-off through launch, adoption, and ongoing value realization, ensuring meaningful business outcomes and a positive partnership
•Build trusted relationships across enterprise organizations, engaging with technical teams, ecommerce and technology leaders, and senior executives
•Understand customer personas' goals, priorities, and influence, and align technical and business stakeholders around shared success plans
•Translate technical concepts, product capabilities, and performance data into business value, connecting Constructor's work to conversion, revenue, customer experience, and operational efficiency
•Plan and lead QBRs and EBRs, communicate measurable impact, facilitate strategic conversations, make recommendations, and align stakeholders on priorities and next steps
•Identify risks, blockers, and changing customer priorities early; lead escalations by defining business impact, engaging internal teams, setting expectations, and maintaining customer confidence through resolution
•Advocate for customer needs, judge when engineering involvement is required, prioritize requests, and identify alternative solutions
•Use customer insights, performance data, and ecommerce best practices to provide proactive strategic recommendations
•Maintain success plans, stakeholder maps, account documentation, training materials, and agreed actions
•Partner with Account Management to support retention and growth by demonstrating value, strengthening executive relationships, and identifying opportunities to expand partnerships
•Improve customer onboarding, integration, and support processes, sharing repeatable practices to increase scalability and effectiveness
Requirements
•At least three years of experience managing enterprise customer relationships in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role
•Experience working with complex enterprise organizations and building trusted relationships with technical teams, product leaders, ecommerce directors, VPs, and C-level executives
•Strong executive presence and confidence leading strategic customer conversations, including QBRs and EBRs
•Strong influencing and stakeholder-management skills, including the ability to drive progress without direct authority
•Strong problem-solving skills, intellectual curiosity, and the ability to learn quickly in a fast-moving, technically sophisticated environment
Nice to have
•Experience in ecommerce, digital commerce, search, product discovery, or a related field
•German fluency
Benefits
•Competitive compensation package including stock options
•Work-from-home stipend
•Apple laptops provided for new employees
•Annual training and development budget
•Parental leave for qualified employees
