About Constructor
Constructor provides a search and discovery platform for ecommerce, optimizing for revenue, conversion rate, and profit. Its in-house search engine uses transformers and generative LLMs to power search, recommendations, and shopping agents, serving over 1 billion queries daily across 150 languages for ecommerce companies worldwide.
Responsibilities
•Lead client relationships strategically across an assigned book of business
•Build strong client relationships and understand their business goals, needs, priorities, and how Constructor supports them
•Manage complex enterprise renewal and upsell cycles from start to finish, demonstrating product and business benefits to stakeholders from business champions to C-suite executives
•Uncover and manage risks within the assigned book of business
•Learn clients' business needs and Constructor's products to educate clients on new use cases, features, and integrations that add value and identify upsell opportunities
•Update internal systems and attend meetings to document and communicate customer status, needs, risks, and renewal and upsell next steps
•Attend Quarterly Business Reviews with customers and ensure they support understanding of client goals and how Constructor maps to those goals
Requirements
•At least 3 years of proven experience working directly with large enterprise clients in Account Management, Customer Success, and/or Sales at a SaaS company
•Ability to influence, present to, and build deep customer relationships, especially at VP+ level
•Ability to manage risks within a book of business in a timely and effective manner
•Ability to educate clients on new use cases, features, and integrations that add value and identify upsell opportunities
•Experience managing complex enterprise renewal and upsell cycles from start to finish and demonstrating product and business benefits to stakeholders from business champions to C-suite executives
•Track record of consistently meeting and exceeding individual retention and expansion goals
•Ability to manage multiple Account Management projects and recurring responsibilities while maintaining attention to detail
•Ability to work cross-functionally with Sales, CSMs, SEs, SAs, Data Science, Product, and Engineering teams, tailoring communication and requests while keeping timelines, SLAs, and client goals in view
•Solid knowledge of ecommerce business needs, including typical goals, KPIs, terminology, and trends
•Solid understanding of analytics and statistics, ideally including analyzing and presenting ecommerce, A/B testing, and conversion data
•Ability to acquire and maintain working knowledge of Constructor's evolving products and capabilities
Nice to have
•Experience at a SaaS company working directly with ecommerce clients
Conditions
No conditions specified in the posting.
