About
Supermicro provides server, storage, and networking solutions for data center, cloud computing, enterprise IT, big data, hyperscale, HPC, and IoT/embedded customers worldwide.
Responsibilities
•Set goals for specific accounts, primarily OEM/ODM major accounts
•Manage customer escalations and return-material authorizations (RMAs)
•Coordinate multiple sites and functions to exceed customer expectations
•Own results for pre-sales, post-sales, and customer satisfaction; deliver growth and maintain an opportunity pipeline
•Manage relationships with customers at executive and decision-making levels
•Own projects and initiatives, and drive site focus on efficiency programs
•Manage on-site customer and offline data center relationships and information flow, developing growth through next-generation solutions
•Deliver customer satisfaction and customer KPI scores across all sites
•Improve communication by leading and documenting meeting minutes, actions, owners, and due dates
•Improve processes and drive best practices across multiple sites
•Ensure client programs meet contractual requirements and key KPIs
•Track business risks and report them to the business accordingly
•Work closely with the Sales Account Manager to create and deliver quarterly business reviews and establish regular reporting
•Schedule and lead recurring customer touchpoints with Sales and other internal teams
Requirements
•Bachelor's degree or equivalent experience
•At least 10 years of sales, account, or customer success management experience
•Experience working within large IT or data center services for a customer or organization
•Expert operational, technical, people and/or process skills, and customer relationship skills
•Understanding of the function's strategic impact across sites
•Native-level Spanish and fluent English
Nice to have
•MBA
•Knowledge of AI solutions or GPUs
Conditions
No conditions stated in the posting.
