About the company
Eminus Industries is a Finnish company developing an AI-powered software solution that detects theft, enhances retail security, and provides real-time analytics for B2B customers.
Responsibilities
•Own customer onboarding and ensure successful adoption of the solution
•Monitor device health, system performance, and customer usage data to identify risks and opportunities
•Engage proactively with customers to support product adoption and long-term success
•Handle customer support requests and coordinate issue escalation with the technical team
•Collect customer feedback and translate insights into product improvement opportunities
•Build and continuously improve customer success processes, documentation, and best practices
•Maintain strong customer relationships and represent the voice of the customer internally
•Successfully implement a Customer Success process
•Improve customer adoption and active product usage across the customer base
•Identify and resolve customer issues proactively before they affect customers
•Collect customer feedback effectively and communicate it to internal teams
Requirements
•Demonstrated success in Customer Success, Technical Support, Implementation, or a similar customer-facing technical role
•Experience with B2B software, SaaS, technology, or hardware-based solutions
•Ability to build trusted customer relationships and drive successful product adoption
•Empathy, strong listening skills, and the ability to understand customer needs and communicate with different stakeholders
•Strong problem-solving skills and a methodical approach to troubleshooting technical issues
•Interest in data, dashboards, and customer usage analytics
•Excellent communication skills and ability to explain technical topics to non-technical audiences
•Proactive mindset and ability to identify opportunities and risks before they become issues
•Ability to work independently, take ownership, and thrive in a fast-growing company
•Strong organizational skills and attention to detail
•Fluent Finnish and English
Nice to have
SQL, Python, databases, data analysis, PostHog, Grafana or similar analytics tools, IoT devices, networking, connected systems, retail industry or loss prevention solutions, CRM or ticketing systems, Swedish
Conditions
•Competitive compensation based on experience and skills
•Epassi lunch and sports benefits
•Comprehensive health and accident insurance
•Modern office in Otaniemi and flexible working practices
•Applications are accepted until 22 October; applications are reviewed continuously, and interviews may start during the application period. The position may be filled once a suitable candidate is found
