Описание: Xometry powers modern industries by connecting people with ideas to manufacturers that can bring them to life. Its digital marketplace provides manufacturers with resources to grow their businesses and helps Fortune 1000 buyers access global manufacturing capacity.
Задачи:
•Improve on-time delivery, quality, and customer satisfaction
•Track the progress of multiple customer orders and partner jobs
•Provide customer and partner service through relationship-building, partnership creation, and timely order updates
•Apply technical knowledge or leverage subject matter experts in manufacturing design and production to ensure timely job delivery
•Assess supplier capabilities and perform supplier oversight, including phone assessments, schedule creation, quality reviews, and corrective actions
•Assess the impact of manufactured part rejections and communicate with suppliers and customers to resolve issues
•Manage customer complaints resulting in product replacements
•Report status, risks, and recovery efforts for troubled orders and jobs
•Document case activity in the central database
•Use company technology platforms and comply with the Quality Management System
•Monitor supplier quality metrics
•Coordinate with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes meet customer expectations
•Communicate with suppliers, customers, leadership, and other key stakeholders
•Participate in initiatives to simplify and automate complex processes
•Perform all work in compliance with Xometry's quality and safety systems, policies, and procedures
Требования:
•Prior project management, supply chain, and customer service experience
•At least 3 years of relevant experience, preferably in manufacturing or operations
•Ability to perform root cause analysis and identify solutions to complex problems
•Knowledge of manufacturing processes, engineering drawings, and mechanical/electrical inspection methods
•Ability to work independently and drive actions to completion
•Strong organizational skills and adaptability in a dynamic environment
•Ability to multitask, meet deadlines, and support supplier quality field activities
•Excellent oral and written communication skills, with the ability to manage up and laterally
•English at C1 level
•Nice to have: Bachelor of Science degree in Supply Chain, Engineering, or a related technical field
Условия:
•Fixed rate depending on the career level
•Corporate laptop
•Free corporate language courses
•Career growth and development opportunities
•Salary reviews and other benefits
•Free well-being activities and charity projects worldwide
•Structured onboarding covering processes, technology, and systems
