About the Role
You will own the lifecycle of global APAC customer accounts, including onboarding, training, business reviews, feature adoption, renewals, and expansion. You will build executive relationships, monitor account health, mitigate risk, define success plans, identify growth opportunities, and coordinate customer requests with internal stakeholders.
Requirements
•Native or near-native written and verbal English fluency
•Business-level Korean fluency
•5+ years of Customer Success and/or Account Management experience in SaaS
•Experience managing enterprise or multinational accounts
•Experience owning renewals and expansions for multi-stakeholder, multi-year relationships
•Cross-cultural fluency across APAC markets
•Strategic account-growth capability
•Customer training, coaching, executive discussion management, conflict resolution, and complex-concept communication
•Business and technical acumen
Responsibilities
•Own global APAC accounts from onboarding through renewal and expansion
•Deliver onboarding, training, business reviews, and feature-adoption support
•Build relationships with stakeholders and executive sponsors
•Monitor account health, identify risks, and execute mitigation plans
•Drive adoption of the platform, legal services, and marketplace partnerships
•Identify upsell and expansion opportunities with Sales
•Define timelines, milestones, and success criteria for customer initiatives
•Coordinate with Sales, Operations, Product, Engineering, MarqLaw, and Partnerships on customer requests and account growth
Benefits
•Flexible working hours with an 8–10 AM start time
•Work from home two days per week
•Stock options based on U.S. shares
•Regular health checkups
•Office English conversation classes
•Lunch allowance for office days
•Dinner allowance and taxi fare for overtime
•Team-building meal allowance
•Snacks, beverages, coffee, and beer
Hiring Process
Application Review > Screening Interview > Hiring Manager Interview > Team Interview > Case Study > Bar Raiser Interview
