Customer Service Supporter - Simply.com
Join a team that is passionate about great customer service
At Simply.com, we are looking for a new colleague to join our customer service team. We want someone who enjoys helping others, loves digging into digital solutions, and thrives on dialogue, teamwork and responsibility.
You will join a team that helps our approximately 150,000 customers every day with web hosting, email, domains and websites. Many of the enquiries are technical, so we would like you to have hands-on experience with at least one of the following areas:
•WordPress plugins and themes: installing, customising and troubleshooting.
•Linux hosting: understanding of e.g. .htaccess, SSH, FTP, etc.
•Windows hosting: using IIS Manager, WebDeploy, Visual Studio, etc.
•PHP coding (hobby level): understanding of troubleshooting and minor development.
•CMS platforms: PHP-based (Drupal, Joomla, TYPO3) or ASP/.NET-based systems.
•MySQL: managing and troubleshooting databases, import/export, etc.
•DNS records: web and mail records (e.g. DMARC, DKIM, SPF).
In addition to the technical tasks, you will explain complex issues in a simple way, reassure customers, and guide them through their digital challenges. Both are equally important to us.
Your day with us
As a customer service advisor at Simply.com, you will, among other things:
•Help customers by phone and in writing.
•Guide customers in e.g. WordPress, email setup and web hosting.
•Follow up on cases and make sure customers feel well looked after all the way.
•Handle follow-up calls and smaller ad hoc tasks.
•Help keep the information and guides on our website up to date and easy to understand.
•Help colleagues with technical questions. We work closely together and share knowledge.
You will receive a thorough introduction to both systems and tasks, and you will be part of a team where there is room to ask questions and learn at your own pace. Training takes place at our office in Skanderborg.
Who are you?
We are not so concerned about your educational background or job title. What matters most to us is your approach and motivation.
Perhaps you have experience from customer service or an agency, perhaps you are the one who helps everyone in your family with IT problems, or perhaps you have helped your club set up the gaming computers for a LAN party.
We imagine that you tick most of these boxes:
•Strong problem solver: you can trace errors and explain solutions in plain language.
•Customer service-minded: you enjoy helping people, even when the technology is complex.
•Good overview of internet technologies: you have experience with web servers, email setup and domain management.
•You can speak and write Danish and English.
•Independent but team-oriented: you take responsibility for your cases, but also help your colleagues by sharing knowledge.
•You are curious, responsible and eager to make a difference for customers.
We do not expect you to know everything from day one. We place great emphasis on training, teamwork and a willingness to learn.
Why Simply.com?
Simply.com is part of team.blue, an international tech company with a flat structure, short decision paths and a focus on community. In Denmark we are around 200 colleagues, and although we are growing, we have kept an informal and helpful culture.
We take customer service seriously, and we do it together. Simply.com has a Trustpilot score of 4.6 out of 5 based on almost 10,000 reviews. This high satisfaction is the result of colleagues who listen, take responsibility and help each other give customers a great experience every time.
With us, you also get:
•A good work-life balance.
•A really great staff restaurant with breakfast, lunch and exceptional coffee.
•Social events and staff trips, including in smaller teams.
•Employee benefits such as fitness, hairdresser and massage/physiotherapy.
•A workplace with room for diversity and ideas.
Practical information
•Working hours: Weekdays between 8:00 and 16:00
•Workplace: Højvangen 4, Skanderborg
•Start date: As soon as possible
Interested?
If you have questions about the position, you are welcome to contact team lead Tim Holmvard at [email protected].
We evaluate and interview on a rolling basis, so please send your application as soon as possible.
