Miele

Customer Service Specialist with French

In short

This role handles customer service for Miele, managing order status inquiries, order processing, and complaint resolution for retail partners and individual clients via phone and email. The company is Miele, based in Poznan. It requires C1-level French, communicative English, and prior customer service experience, with SAP/ERP and ticketing system experience as a plus.

Your responsibilities:

•Direct contact with retailers and individual clients via email and phone to provide information on order status

•Timely and accurate processing of incoming customer orders from Miele retail partners

•Clarifying customer complaints

•Checking the ability to deliver, possibly offering alternative solutions and telephone product advice

Our requirements:

•C1 level of French and communicative level of English

•Knowledge of Dutch (Flemish) would be an advantage

•Relevant work experience in customer service

•Experience with SAP or other ERP system

•Experience working with customer service systems (e.g., ServiceNow, Genesys) would be an advantage

•Ability to build relationships with business partners and customers

•Attention to detail and ability to deliver accurate results

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