Job Overview
We are looking for a Customer Service Specialist to join our Customer Service team and help deliver a high-quality experience to our internal and external customers.
In this role, you will be responsible for processing customer orders accurately and on time using ERP systems, responding to customer inquiries, and resolving issues and complaints. You will work closely with colleagues across different departments to ensure customer needs are addressed effectively and within agreed timelines.
This opportunity is well suited to someone who enjoys communicating with customers, solving problems, managing multiple priorities, and continuously looking for ways to improve processes and the overall customer experience.
Key Responsibilities
•Process customer orders efficiently, accurately, and on time using various ERP systems
•Respond professionally to internal and external customer inquiries via email and other communication channels, providing accurate information about products and services
•Collaborate with other departments to address customer needs and ensure timely resolution of requests
•Investigate and resolve customer issues effectively to maintain a high level of customer satisfaction
•Handle, analyze, and resolve customer complaints in accordance with established company procedures
•Gather and analyze customer feedback through email, phone, and other communication channels to identify opportunities for service improvement
•Maintain up-to-date knowledge of company products, services, systems, and processes
•Participate in and proactively contribute to process and service improvement initiatives
Experience and Qualifications
•Professional Bachelor's or Bachelor's degree, preferably in Business Administration, a scientific discipline, or a related field
•At least 1 year of experience in Customer Service, Order Management, or a similar role
•Experience handling customer inquiries, complaints, and escalations
•Experience working with ERP systems
•Fluent Lithuanian and English language skills, both written and spoken
Skills and Competencies
•Strong customer focus and professional communication skills
•Strong organizational and time-management skills
•Good analytical and problem-solving abilities
•Ability to manage multiple priorities and adapt to changing customer, team, and business needs
•Ability to communicate effectively with internal stakeholders to support issue resolution and ensure customer satisfaction
•Positive and professional approach when dealing with challenges
•Ability and willingness to learn, develop, and continuously expand knowledge within the role
•Strong collaboration and teamwork skills
Working Conditions and Working Hours
•Work model: On-site
•Standard working hours are based on the local working schedule
•Ability to work with US-based colleagues during evening hours 1–2 times per week is required
What We Offer
•Annual performance bonus and additional financial benefits
•Comprehensive health package, including private health, life and accident insurance
•Wellbeing support for employees and their family members, including mental health consultations, health check-ups, vaccinations, and on-site health initiatives
•Opportunities for professional growth through internal training, access to Thermo Fisher e-University, and continuous development
•The opportunity to work in a global, innovation-driven organization and collaborate with international teams
•Daily benefits such as subsidized meals, gym access, and company transportation
•An inclusive and supportive culture, with team events and community initiatives
•2 additional paid volunteering days per year
Compensation
The monthly salary range estimated for this position based in Lithuania is €1,983.33–€2,970.83.
