Miele

Customer Service Specialist with Dutch

In short

This role handles direct customer service for retailers and individual clients via email and phone, covering order status, order processing, complaint handling, and delivery checks with alternative solutions. The employer is Miele, based in Poznan. It requires C1-level Dutch, communicative English, prior customer service experience, and familiarity with SAP or another ERP system.

Your responsibilities:

•Direct contact with retailers and individual clients via email and phone to provide information on order status

•Timely and accurate processing of incoming customer orders from Miele retail partners

•Clarifying customer complaints

•Checking the ability to deliver, possibly offering alternative solutions and telephone product advice

Our requirements:

•C1 level of Dutch and communicative level of English

•Relevant work experience in customer service

•Experience with SAP or other ERP system

•Ability to build relationships with business partners and customers; attention to detail and ability to deliver accurate results

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