A Day in the Life
Medtronic is a global leader in healthcare technology, with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first by developing innovative medical technologies that improve the lives of more than 72 million patients each year. Join Medtronic's Customer Care team as a Customer Service Representative and help improve the lives of millions of patients through innovative medical technologies.
The advancement of Medtronic medical technologies is providing real patient benefits while reducing the cost of healthcare for all. Every day, we work to increase the adoption of Medtronic medical technologies in the interest of healthcare leaders and, most importantly, millions of patients around the world.
We are looking for a person for a full-time position – 40 hours per week during standard business opening hours (8:00-16:30 from Monday to Friday) and located in Prague, Czech Republic.
The contract is fixed-term, running until the end of 2027.
The position is suitable for everyone, and we are very open to parents with small children, (partially) disabled people, or fresh graduates. We are looking for a person who will see sense in our mission to serve and help our patients and customers.
Primary Responsibilities
•Receives orders via email or other channels.
•Manages order entry responsibility in SAP, executes relevant follow-up on open orders.
•May manage web-based ordering.
•Executes all product movement-related transactions in SAP.
•Answers customer queries over email and telephone.
•Interprets and clarifies customer orders for the shipping department.
•Connects customers to appropriate support or field staff.
•Handles customer complaints along with their registration in the relevant systems.
•Issues invoices and corrective documents where necessary.
Required Qualifications
•Proficiency in Czech or Slovak language and English language fluency B2 or higher.
•Secondary grammar school graduate or above.
•Accuracy, diligence and attention to detail.
•Excellent communication, customer service, and interpersonal skills.
•Developed a sense of integrity and commitment to customer satisfaction.
•Proficient user of MS Office Suite.
•Self-motivated and independent, stress-resistant and team player.
Preferred Qualifications
•Experience in SAP system.
•Previous relevant customer service experience.
Benefits & Compensation
Medtronic offers a competitive salary and flexible benefits package. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Pay range for Czechia: 596,000.00 CZK - 894,000.00 CZK. The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
