Customer Service - Recent Graduates
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Job Family Definition:
Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.
Management Level Definition:
Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.
Education and Experience Required:
•Recent graduate (Bachelor's or Master's) in Business, Finance, Engineering, Data Analytics, Supply Chain, IT, or related fields.
•Ability to work with cross-functional teams across global time zones.
•Demonstrated leadership capability through internships, student leadership, or project work.
•High learning agility, self-drive, and adaptability.
•Outstanding written & verbal English communication
Preferred Qualifications and Competencies:
•Experience with process analysis, financing operations, digital tools, workflow mapping, or automation.
•Internship experience in financial institutions, operations, strategy, digital, or customer-facing roles (strongly preferred given PREP's rotation opportunities).
•Strategic thinking & systems understanding
•Business acumen and data-driven decision making
•Customer-centric mindset
•Adaptability & comfort navigating ambiguity
•Professional maturity and strong relationship-building skills
Accessibility:
HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing the secure accommodation form.
What We Can Offer You:
Health & Wellbeing — We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development — We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion — We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Job Family: Services
Job Level: Entry
