Role Summary
The Customer and Account Specialist is responsible for driving business performance across the assigned territory - Dan, Shfela, Tel-Aviv and Jerusalem area - by managing key accounts, building strong customer relationships and executing product strategy. The role reports to the Customer and Account Manager.
Key Responsibilities
•Execute product strategy and field tactics across the assigned territory.
•Identify and prioritize key customers, develop account plans and build long-term partnerships, connecting physicians, nurses, pharmacists and driving them to action.
•Understand customer needs and translate them into relevant business opportunities and tailored solutions.
•Achieve or exceed sales targets, KPIs and individual objectives.
•Analyze territory and account performance, including sales and CLM data, and convert insights into actionable plans.
•Plan and implement tailored customer activities and local cross-functional projects.
•Conduct high-quality scientific and commercial discussions and deliver effective customer presentations.
•Work in full alignment with applicable company policies, procedures and regulations.
Qualifications, Skills and Experience
•Bachelor's degree in Life Sciences, Paramedical fields, Nursing, or Pharmacy
•At least three years of successful pharmaceutical sales experience.
•Experience working with community healthcare professionals; experience with gynecologists and GPs is an advantage.
•Strong scientific knowledge, with the ability to understand complex medical information and translate it into clear, relevant customer messages.
•Excellent selling, communication, presentation and interpersonal skills.
•Strong analytical, strategic-planning and account-management capabilities, with the ability to translate data into action.
•Proven ability to manage complex projects and collaborate effectively with multiple stakeholders.
•Strong digital capabilities, including proficiency with digital systems, AI tools, social media and social listening, and the ability to implement digital solutions.
Required Skills
Account Planning, Customer Feedback Management, Digital Insight, Hospital Sales, Interpersonal Relationships, Lead Generation, Market Analysis, Pharmaceutical Sales, Sales Calls, Sales Metrics, Sales Pipeline Management, Sales Presentations, Sales Process Management, Sales Territory Management
