Who we are
Have you ever booked a hotel online? Then you've probably already used D-EDGE without knowing it!
Our Mission: Every day, we help more than 18,000 hotels around the world grow their visibility and online sales through cutting-edge cloud e-commerce solutions. As a subsidiary of the Accor group, D-EDGE simplifies life for both independent hotels and hotel chains.
Our Numbers: D-EDGE is the #1 European and #3 global provider of hotel distribution technology. With a team of more than 500 experts spread across more than 20 countries, D-EDGE offers localized support, services and tools. Thanks to its global network of more than 500 partners, D-EDGE's ever-expanding ecosystem is an environment conducive to business development and growth.
Our Culture: At D-EDGE, we are guided by 4 key values:
•We care about people #PEOPLE FIRST
•We dare to share #OPEN COMMUNICATION
•We embrace change #ADAPTABILITY
•We always go further #GO BEYOND
Discover our Culture Book today to see if D-EDGE matches your career aspirations!
About the team
Among the solutions offered by D-EDGE, the CRM platform holds a key position. This SaaS solution, which brings together a team of about thirty people based in Paris (Sales, Marketing and Customer Success), Toulouse (Development) and Barcelona (Spain Sales and Support), is designed to improve the customer experience in hotels, holiday resorts, campsites and hotel residences.
This solution offers centralized and efficient management of customer data while responding to the growing need for personalization throughout the traveler experience. At the same time, it drives sales of additional services - an increasingly strategic priority in a highly competitive sector.
Your responsibilities
•Create and configure client applications (app, automated email/SMS/WhatsApp campaigns, etc.)
•Participate in the onboarding of new hotel groups onto LoungeUp
•Monitor solution usage and identify continuous improvement opportunities
•Provide occasional support to the CSM team in managing client projects
•Contribute to internal projects to optimize team efficiency or improve customer experience
Profile sought
•Interest in tech and hospitality: You want to discover how a SaaS product works and the hospitality world
•Rigor & attention to detail: You like things to be done well, know how to proofread yourself and follow procedures carefully
•Initiative: You are curious, autonomous, and don't always wait to be told what to do
•Organization: You know how to prioritize, structure your work and manage several tasks in parallel - including juggling between two teams
•Collaboration: You want to work in a young, friendly and dynamic team
•Languages: A good level of French and English is required. Spanish is a plus.
Desired start date: July or August 2026.
Why join us?
What you will learn:
•Understand the key role of a CSM in a growing SaaS company
•Work on concrete projects with real clients
•Quickly build skills on tools and technical issues
•Develop in a start-up that values autonomy and initiative
What we offer:
•Comprehensive onboarding training with a "buddy" to support you
•A caring and stimulating environment, in offices in the heart of Paris
•A close-knit, passionate team, always ready to share its knowledge
•Regular afterworks and team activities
