About the Role
Do you know how to turn a first order into a loyal customer? Do you build flows in Klaviyo, test subject lines and offers, and then look at the numbers? Then we're looking for you.
We are MONDRIAN:LABS, the company behind two haircare brands from Berlin: SHYNE (premium hair color) and Pomélo+Co. (high-performance haircare). Both brands have a loyal D2C community and are listed at retailers including dm, Rossmann, Boots, and Bipa.
As CRM & Lifecycle Marketing Manager, you will be responsible for communicating with our end customers in the online shop for both brands. You will work in the Growth team with our CRM Manager and report to our Head of Growth.
Responsibilities
•You plan, build, and optimize lifecycle flows in Klaviyo: Welcome, Post-Purchase, Replenishment, Win-back, and Browse/Cart Abandonment.
•You implement campaigns for product launches, sales periods, and seasonal promotions, from briefing through to sending.
•You segment and personalize based on purchasing behavior and customer data.
•You continuously test subject lines, content, offers, and timing, evaluate the results, and derive optimizations from them.
•You keep deliverability and list quality in view.
•You help build additional channels such as WhatsApp.
•You further develop loyalty initiatives and customer surveys.
•You manage communications in several markets, including Germany, France, and Italy.
•You regularly report on the key metrics: repeat purchase rate, Customer Lifetime Value, revenue from CRM, open rates, and click-through rates.
Requirements
•You have professional experience in CRM, email, or lifecycle marketing at a B2C, D2C, or e-commerce brand, ideally in beauty, fashion, lifestyle, or luxury.
•You are confident using Klaviyo or a comparable B2C tool.
•You have set up automations and flows yourself, not just sent newsletters.
•You think in terms of tests and numbers and can explain results clearly.
•You have a feel for brands and tone of voice and know what makes a good beauty email.
•You work in a structured and independent way and enjoy collaborating with design, content, and performance marketing.
•You speak German at a native or business-fluent level (at least C1) and English at the same level. This is essential because you will be responsible for campaigns in German and our team languages are German and English.
Nice to have: French or Italian.
What We Offer
•Real responsibility: You will help shape the CRM strategy for two growing brands and see directly what impact your work has.
•A strong foundation: Become part of our competent and collaborative Marketing team. We believe in partnership and mutual support.
•Shape things actively: We value continuous improvement. Take an active role in optimizing and further developing our processes. Standing still is not an option for us.
•Flexible work-life balance: Benefit from our hybrid work model, which allows you to work from home two days a week (Mondays and Fridays; on the remaining days, we all meet at our office at Rosenthaler Platz).
•Additional time off: In addition to work-from-anywhere days, we give you December 24 and 31 as extra days off.
•A modern working environment: Our modern office at Rosenthaler Platz offers a great view and is dog-friendly.
•Stay fit: We support your health and well-being with an Urban Sports Club membership (M) for everyone who enjoys sports—or you can use the employee discounts and vouchers in the Probonio app instead.
•Teamwork makes the dream work: Enjoy regular team lunches and team events.
•Attractive extras: Receive free company products on an ongoing basis.
•Tools for your success: Choose the equipment you work best with, such as a MacBook or a notebook of your choice.
•Of course, we also offer classics such as a free fruit basket, snacks, and fresh coffee.
