About the Role
We're looking for a Content Designer to join our team and shape the experience our customers get in the Starling app. From notifications and navigation to FAQs and T&Cs, you'll be responsible for writing and editing the messages we need to get across in a clear, concise, and consistent way. You'll help drive behaviour at every stage of the customer lifecycle, maintain copy quality and consistency, and build a product that changes the way people bank - for good.
Responsibilities
•Crafting precise, accessible, and on-brand copy for the Starling app, online bank, and customer comms
•Getting under the skin of complicated concepts and finding ways to explain them clearly
•Working closely with product designers, managers, and user researchers to create intuitive and effective customer experiences
•Conducting research to inform and review copy decisions, and advocating for the best experience for all our users
•Exploring solutions that satisfy regulatory requirements and meet customer needs
•Spotting and solving content design problems, and maintaining consistency - including in all the nooks and crannies
•Developing guidance, templates, and frameworks to scale the impact of content design at Starling
Requirements
•You've worked in UX writing or content design roles before, ideally for an app
•You have a knack for demystifying complex subjects, and writing copy that helps people find or do what they need
•You understand how to use data to drive decisions, and explain those decisions strategically
•You can explain why you chose one word over another, and change your mind when research or new information tells you to
•You're comfortable asking as many questions as it takes to understand a brief or piece of feedback
•You have an eye for the small stuff - you notice the inconsistent button label, the unclear error message, the figure that doesn't match
•You're enthusiastic about collaborating with other teams, and curious about others' points of view
Conditions & Benefits
We have a hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. For this role, we're asking that you attend the office a minimum of 1 day per week.
•25 days holiday (plus take your public holiday allowance whenever works best for you)
•An extra day's holiday for your birthday
•Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
•16 hours paid volunteering time a year
•Salary sacrifice, company enhanced pension scheme
•Life insurance at 4x your salary & group income protection
•Private Medical Insurance with VitalityHealth including mental health support and cancer care
•Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
•Generous family-friendly policies
•Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
•Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
