Medius

Collection Specialist

In short

This full-time Collection Specialist role manages a portfolio of customer accounts to ensure timely invoice payment, resolve disputes, and track delinquent accounts for a global cloud-based spend management software company. It is based in Tunis, Tunisia, in a hybrid work format. The role demands proven experience in accounts receivable or collections, strong communication and negotiation skills, familiarity with Netsuite and Zuora, and fluent English, with French as a plus.

About Us
At Medius, we believe managing finance should be about strategy, not stress. That same mindset shapes not only the solutions we build, but also the culture we create for our people. Founded in Sweden in 2001, Medius has grown from a local startup into a global leader in cloud-based spend management solutions. Today, thousands of organizations worldwide trust us to simplify accounts payable and spend management processes. We're a team of problem-solvers, innovators and collaborators working together to reinvent the category of accounts payable. Our solutions use Artificial Intelligence to eliminate manual work, bring clarity, confidence, and control, and empower finance teams of the future.
Job Overview
Are you a detail-oriented professional with a passion for finance and customer service? We're looking for a Collection Specialist to join our dynamic team and help us maintain strong financial health through effective account management and collections.
Responsibilities and Duties
•Manage a portfolio of customer accounts to ensure timely payment of outstanding invoices.
•Collaborate with internal teams to reconcile accounts and resolve disputes.
•Communicate with clients via phone, email, and written correspondence to resolve payment issues.
•Monitor aging reports and escalate delinquent accounts as needed.
•Maintain accurate records of collection activities and customer interactions.
Qualifications
•Proven experience in accounts receivable, collections, or a related financial role.
•Strong communication and negotiation skills.
•Ability to work independently and manage multiple priorities.
•Proficiency in Microsoft Office.
•Familiarity with Netsuite and Zuora.
•A proactive, solution-oriented mindset.
•Fluent English.
•French is a plus.
Location and Working Conditions
This position is full-time and based in Tunis, Tunisia. Most work is desk-based, but some travel to client sites may be required.
What We Offer
•Daily Dining Delights: Enjoy up to 160 TND/month budget for meal vouchers.
•Healthcare Insurance: Comprehensive medical insurance for you and your direct family (spouse & children).
•Stay Fit and Active: We sponsor up to 300 TND/year for your gym membership.
•Easy Commutes: We reimburse your transportation, offering up to 200 TND each month.
•Continuous Learning: Access to LinkedIn Learning, role-specific trainings, & internal English language coaching sessions.
•Employee Referral Program: Recommend future colleagues and receive a referral bonus as a token of appreciation.
•Time to Recharge: Enjoy 25 days of paid annual leave + 1 extra day off for your birthday! + 5 days sick leave.
•A Warm Welcome: You'll get a cool welcome pack, including all the IT equipment and essentials you need to get started.

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