Job Description
Johnson & Johnson MedTech is recruiting for a Clinical Representative, Monarch Urology. This position will cover the Great Lakes Territory (covering Michigan, Indiana and northern Ohio) and ideally be based in the Detroit, Michigan area.
Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Our Surgery team gives you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world, helping effectively treat some of the world's most prevalent conditions such as obesity, cardiovascular disease and cancer.
We are searching for the best talent for a field-based Clinical Representative role to support procedural excellence, customer education, and utilization growth within an assigned territory.
Purpose:
At Johnson & Johnson MedTech, we're changing the trajectory of health for humanity, using robotics to enhance healthcare providers' abilities and improve patients' diagnoses, treatments, and recovery times. Johnson & Johnson Robotics was established in 2020 with the integration of Auris Health, Verb Surgical, C-SATS, and Ethicon. It comprises three key med-tech platforms: Flexible Robotics (MONARCH™), Surgical Robotics (OTTAVA™), and Digital Solutions (POLYPHONIC™). You'll collaborate on breakthrough medical technologies that unite multiple subject areas to build a connected digital ecosystem that advances medical professionals' skills and improves patient outcomes.
The MONARCH™ Platform was first introduced in 2018, creating a new category of care as the first endoluminal robotic-assisted bronchoscopy system designed to help physicians access small, hard-to-reach lung nodules to enable earlier diagnosis of lung cancer. The Monarch Platform for Urology will soon create a new category of care as the first robotic-assisted urology system designed for endoluminal and percutaneous access of organs across the urinary tract to perform various diagnostic and therapeutic procedures.
You will be responsible for:
•Provide in-case procedural support and technical expertise to physicians, nurses, and staff using Monarch Urology in hospital and ambulatory surgery center environments.
•Help create and maintain strong customer relationships through consistent clinical support, training, education, and responsive service.
•Support account development activities that build clinical confidence, increase user competence, and drive system and disposable utilization.
•Assist with product and clinical demonstrations, launch planning, training events, and customer education initiatives.
•Identify and act on educational opportunities that improve customer proficiency, procedural efficiency, and clinical adoption.
•Partner with the Area Sales Leader and Regional Business Director to support business objectives, account plans, and referral development activities.
•Serve as a liaison between customers and internal teams for questions, issue escalation, peer-to-peer review needs, and timely reporting of complaints or technical concerns.
•Develop and maintain expert-level product knowledge and a strong understanding of kidney stone treatment workflows, customer needs, and procedural best practices.
•Deliver a high standard of professionalism, service, and compliance in all customer interactions.
•Lead and support sales activities at the account level ensuring products are purchased and in-stock to support procedures and growth of the account.
Qualifications/Requirements:
•A bachelor's degree plus a minimum of 3 years of relevant experience is required; alternatively, an associate degree or medical certification plus a minimum of 5 years of relevant experience may be considered.
•Clinical, medical device technical and/or sales, procedural support, operating room, or healthcare-related experience is required.
•Experience in urology, endourology, surgical robotics, or another highly technical procedural specialty is preferred.
•Demonstrated ability to learn and communicate technical and clinical concepts to physicians and clinical staff is required.
•Strong customer service, organization, and collaboration skills are required.
•Ability to work in all departments of the hospital and in ambulatory surgery center environments, including live patient cases and required protective equipment, is required.
•Hospital credentialing and compliance with customer access requirements are required.
•Ability to travel extensively, including overnight travel, up to 90% within the assigned territory is required.
•A valid driver's license is required.
•Ability to work in a regulated environment in compliance with applicable quality and healthcare industry requirements is required.
The Company maintains a highly competitive sales incentive compensation program/MBO. Under current guidelines, this position is eligible for participation in this program in accordance with the terms of the applicable plan.
This position is eligible for participation in the Company's J&J Fleet program. Subject to and in accordance with the terms and conditions of the J&J Fleet program, you will have the opportunity to elect to receive a company car or car allowance.
This position operates in a field-based clinical support environment and requires frequent travel across the assigned territory. The role involves extensive time in hospital and procedural settings, including case support, education, and customer coordination, and requires comfort working autonomously while partnering closely with the broader commercial team.
Preferred Skills: Analytical Reasoning, Business Behavior, Business Development, Customer Analytics, Data Reporting, Execution Focus, Goal-Oriented, Innovation, Market Research, Product Costing, Product Development, Product Lifecycle Management (PLM), Project Administration, Sales Enablement, Sales Support, Sustainable Procurement, Vendor Selection
The anticipated base pay range for this position is: 70,000-90,000.
