About the role
The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client's business priorities, break down challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.
What you will do
•Build, develop and manage relationships with a variety of Senior C-levels in IT practices, ensuring they are successful in the utilization of their Gartner subscription, resulting in client satisfaction, retention, and growth
•Introduce Gartner services and capabilities to new clients and communicate value to decision makers
•Facilitate client calls and engagements to surface client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
•Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
•Conduct regular reviews of client book of business looking into performance and key client engagement metrics
What you will need
•Australia citizenship is required due to business demand
•1-4 years' relevant professional and/or internship experience
•Proven track record of success fueled by a passion for delighting clients
•Strong communication, collaboration, prioritization, critical thinking, and influencing skills
•Bachelor's or Master's degree preferred
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support to thrive — working virtually when it's productive to do so and getting together with colleagues in person.
