About the role
Evido is a leading marketing and adtech company specializing in providing advanced and efficient marketing solutions across multiple platforms, including Meta, TikTok, and Telegram. We help high-potential markets grow faster by adopting innovative strategies, data-driven approaches, and scalable solutions. We're expanding, and we are looking for a Senior Client Success Manager — someone who will become a trusted partner for our Enterprise-level clients, guide them through onboarding, and support their paid campaigns across platforms. This is a role for someone who loves working directly with clients, understands performance marketing, and can combine communication, technical knowledge, and independent decision-making.
Responsibilities
•Build long-term relationships with Enterprise clients and act as their trusted advisor
•Lead onboarding: explain product logic, walk clients through key steps, answer early-stage questions
•Drive regular client performance reviews and commercial conversations
•Resolve complex client issues in collaboration with internal teams
•Own operational processes related to Enterprise clients and ensure smooth execution across teams
•Monitor internal workflows, identify bottlenecks and drive process improvements
•Help scale the Client Success function by improving documentation, playbooks and internal processes
•Work closely with advertising platforms (Meta, TikTok, Google and others) on escalations and partnership initiatives
•Coordinate internal stakeholders to deliver the best client experience
•Support strategic initiatives and participate in launching new products and workflows
•Analyze client performance, commercial metrics and operational data
•Prepare presentations, reports and recommendations for clients and internal stakeholders
•Translate complex information into clear business actions
•Share knowledge with teammates and support onboarding of new employees
•Take ownership of internal initiatives and gradually develop leadership skills
•Be ready to grow into a Team Lead role as the team expands
Requirements
•5+ years of experience in digital marketing, AdTech, media agencies or performance marketing
•Strong understanding of the digital advertising ecosystem (Meta, Google, TikTok or similar platforms)
•Experience managing Enterprise or strategic clients
•Experience coordinating multiple stakeholders and leading complex projects
•Strong analytical skills and confidence working with data in Excel / Google Sheets
•Excellent English (C1/C2) and Russian (C1/C2)
•Ability to balance commercial thinking with operational execution
•Proactive and ownership-driven
•Strong organizational and project management skills
•Excellent communication and stakeholder management
•Calm under pressure and comfortable solving ambiguous problems
•Structured thinker with strong attention to detail
•Passion for building processes and improving the way teams work
Nice to have
•Experience mentoring colleagues or leading projects without formal people management
•Experience building or optimizing operational processes
•Experience working with international clients
Conditions
•Remote work
•Direct work with Enterprise clients and full ownership of their success
•Opportunity to influence product development and shape internal processes
•A culture that values expertise, autonomy, kindness and healthy communication
•Fast decisions, minimal bureaucracy, lots of space for initiative
•Growth in AdTech, cross-platform learning, and complex client cases
