MMC

Client Relationship Management - Senior Analyst

In short

Senior Client Relationship Management role at Marsh in Mexico City, managing a portfolio of clients of Asian origin with a focus on retention, cross-sell/upsell growth, contract renewals and consultative advisory. The role requires proven experience in strategic account management or international client relationships and is hybrid, with on-site work and client visits at least three days a week. Strong communication, negotiation and analytical skills are needed, along with the ability to build trusted relationships with key decision-makers.

Company
Marsh
Description
We are looking to bring on board a professional with solid experience in strategic account management to strengthen and expand our relationship with clients of Asian origin in Mexico City.
The position has a clearly strategic focus: managing a client portfolio with a long-term vision, ensuring retention, identifying growth opportunities, and offering consultative solutions that generate value for their businesses.
Main Responsibilities
•Manage and develop a portfolio of clients of Asian origin, ensuring high levels of satisfaction, retention and loyalty.
•Design and drive revenue growth strategies through cross-sell, upsell and solution expansion initiatives.
•Lead contract renewal processes, business negotiations and comprehensive follow-up on client needs.
•Build trusted relationships with decision-makers and key stakeholders, acting as a strategic advisor.
•Identify business opportunities and contribute to the growth of the portfolio in the region.
•Collaborate with internal teams to ensure flawless execution in service and solution delivery.
Required Profile
•Proven experience in strategic account management, commercial relationship management or international client portfolios, preferably Asian.
•Track record in negotiations, contract renewals and development of consultative relationships.
•Ability to identify revenue expansion opportunities and translate them into concrete business results.
•Excellent communication, influence and interpersonal relationship skills.
•Analytical profile, results-oriented, with the ability to manage multiple priorities.
•Availability to work on-site and make client visits in Mexico City, the metropolitan area and other locations depending on portfolio assignment.
Experience That Adds Value
•Experience in property/casualty insurance, benefits or risk management for international or Asian clients.
•Fluency in an Asian language is not required; however, we value genuine interest in Asian culture and prior experience working with clients of this origin.
•Consistent track record of portfolio retention and growth.
•Experience serving medium and large clients.
•Consultative, collaborative approach oriented toward long-term relationships.
What We Offer
•Professional development opportunities in a high-performance environment.
•Challenging projects and close leadership that drives your growth.
•An inclusive and collaborative culture, where diversity of perspectives generates innovation and impact.
•Exposure to an organization with global scale, internal mobility and continuous learning.
•The opportunity to join a leading company committed to excellence, innovation and the client.
About Marsh
Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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