Position Summary
The Workplace Associate provides comprehensive workplace management services to create a best-in-class experience while supporting routine facility operations. As the first point of contact at Reception, this pivotal role delivers authentic service experiences that strengthen the bond between JLL, our clients, and their guests. The position involves continuous monitoring of facility conditions, procurement management, work order coordination, and welcoming employees with genuine hospitality. This role maintains smooth operations through exceptional customer service, thoughtful administrative support, and execution of duties to the highest professional standards.
Key Responsibilities
Site Operations
•Create a comfortable, welcoming, and hospitable environment for employees and guests
•Handle internal and external communications, including monitoring the main phone line
•Anticipate client needs through observation to create memorable experiences
•Perform additional responsibilities as assigned by the Facilities Manager
•Support the Workplace Management team with tactical planning and daily operations
•Provide facility-specific assistance to the project management team
•Schedule, coordinate and communicate maintenance activities
•Manage internal and building work order systems and invoice processing
Workplace Experience
•Provide authentic, caring, and timely services to create a welcoming environment
•Serve as a solution provider by directing teammates and guests to appropriate points of contact
•Monitor office/facility conditions continuously
•Ensure appropriate follow-up with teammates and stakeholders
•Provide direction to vendors and service providers to ensure excellent coordination of work
•Assist with meeting and conference room reservations
Visitor Management
•Deliver personable and efficient visitor registration services
•Ensure regulatory compliance in visitor access systems
•Execute emergency response plans when necessary to ensure safety of clients and guests
Kitchen Management
•Maintain cleanliness of kitchen and break areas
•Monitor and stock snacks, drinks, paper goods, and utensils
•Place orders for kitchen supplies as needed
•Ensure proper functioning of beverage machines and coordinate repairs when necessary
Mail Services
•Organize receipt and delivery of mail and courier services
•Manage mail distribution
•Process outgoing packages and overnight deliveries
Compliance
•Administer and maintain badge access for the office
•Support budgetary requests, analysis, and reporting
•Follow all HSSE guidelines
Qualifications
Education
•Associate's degree in facilities management, building management, business, or related field; OR
•2+ years of experience in Facility or Property Administration
Skills and Knowledge
•Superior customer service skills
•Ability to maintain professionalism in stressful situations
•Effective planning and time management skills
•Ability to multitask and work independently
•Experience with Corrigo or other CMMS/Automated Work Order systems
•Proficiency in Microsoft Office applications
•Strong written and verbal communication skills
•Excellent organizational abilities and collaborative approach
Technical Requirements
•Advanced proficiency in Excel for customizing administrative reports
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Compensation
Expected compensation for this position: 60,000.00 – 72,000.00 USD per year. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location
On-site – Menlo Park, CA
Benefits
•401(k) plan with matching company contributions
•Comprehensive Medical, Dental & Vision Care
•Paid parental leave at 100% of salary
•Paid Time Off and Company Holidays
•Early access to earned wages through Daily Pay
