JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Work Dynamics - Integrated Facilities Management
Accountabilities
Operations
•Assist with VIP's arrival
•Manage the concierge counter and all enquires
•Manage calls
•Log all feedback and follow through until case is satisfactorily resolved
•Handle complaints and deploy facilities team support
•Use the Visitor Management System to pre-register guests / visitors
•Book and manage meeting rooms (setup, cleanliness, AV etc.)
•Event coordination
•Generate concierge reports
•Assist and deploy Butler Services
•Assist Helpdesk as and when needed
•Ad hoc tasks that may be assigned as when needed
Reporting
•Responsible for documenting all Facilities user communication (Complains, Feedback, etc.)
•Responsible for Call Log reports
•Responsible for Meeting Room reports
•Responsible for Event Reports
•Ensure escalated issues are reported to manager immediately
•Other reports and activities assigned by the manager
Key Result Areas / Competencies
•Ability to work under pressure efficiently
•Proactive and solution oriented, friendly with assertive and personable nature
•Demonstrate initiative and able to work in a team-based environment with plenty of movement
•Experience in using Microsoft Excel and Word
•Decorous and Diplomatic
Required Qualifications & Experience
•Experience in the service industry
•Able to multitask with good time management skills
•Good relationship building skills
•Strong written and oral communication skills
•Fluent speaking and written English are required
•Minimum Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent
•Prior experience with any global airlines and leading hotels preferred. Experience in concierge service an added advantage
•Service oriented, strong sense of urgency, pleasant and approachable disposition with a sense of self achievement and a winning attitude
Location: On-site – Singapore
