About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
Role Description
As a member of the Business Operations team, you will work with cross-functional teams to help provide stellar support to internal and external stakeholders. The right candidate will be a self-starter, action-oriented and comfortable navigating infrastructural challenges and competing priorities. You are a highly motivated team player with expertise working in a fast paced environment and you have a proven track record on delivering results and getting things done. The successful candidate will possess the ability to work in a fast paced environment, have cross-functional relationships management skills, communication skills and strong work ethic with a can-do attitude.
Responsibilities
•Direct end-to-end partner operations: onboarding, deal registration, referrals, quoting, and reseller support
•Manage partner account setups and cross-system data integrity
•Act as the primary contact for partner inquiries and operational escalations
•Resolve or redirect internal operational issues
•Enforce compliance with partner program policies and guidelines
•Mitigate operational risks and implement scalable process improvements
•Produce SOPs, training materials, and technical documentation
•Drive automation and system enhancements for efficiency
•Monitor SLAs, KPIs, and overall performance metrics
Key Competencies
•Process-oriented and operationally disciplined
•Strong sense of ownership and accountability
•Solutions-oriented mindset with a proactive approach
•Ability to navigate ambiguity and drive structure
•Collaborative and adaptable team player
•Data-driven decision making and analytical thinking
Experience/Skills Required
•Bachelor's degree or equivalent combination of education and experience
•5+ years Channel or Sales Operations support experience
•Experience in a fast-paced environment with excellent interpersonal, problem solving and time management skills
•Extreme attention to detail with a strategic eye
•Analytical thinking and driving operational excellence and improvement
•Demonstrated participation in process improvement initiatives and/or project management experience
Other Requirements/Nice to Have
•Salesforce.com product certifications are a plus (Administrator, Advanced Administrator)
•Experience with Partner Program Operations and Support
•Fluency in English and one or more other languages including Spanish is a plus
Benefits
Salesforce offers a variety of benefits including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. Compensation offered in the United States will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
