About the role
HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic Business Operations Analyst to join our team.
Responsibilities
•Develop and manage operational monitoring initiatives, including the establishment of data requirements, performance baselines, and monitoring thresholds.
•Conduct monthly analyses to identify operational anomalies, control deficiencies, financial leakage, and areas of potential risk.
•Investigate identified issues, perform root cause analysis, and quantify their financial and operational impact.
•Prepare monthly monitoring reports and actionable insights for the CEO and relevant business stakeholders.
•Recommend corrective actions, coordinate with relevant business owners, and monitor implementation through to resolution.
•Identify opportunities to automate recurring monitoring and reporting activities using SQL, Business Intelligence (BI), and AI-driven tools.
•Collaborate with Anti-Fraud, Business Process Management (BPM), Project Management Office (PMO), Payments, and BI/Data teams to support investigations and operational improvements within established areas of responsibility.
Requirements
•Minimum of 2 years of relevant experience in operations analytics, payments, fraud or risk analytics, internal audit, financial planning and analysis (FP&A), or consulting.
•Strong SQL proficiency and advanced knowledge of Microsoft Excel or Google Sheets.
•Demonstrated ability to analyse, reconcile, and interpret complex data from multiple sources.
•Interest in leveraging AI and automation technologies to improve operational processes and analytical efficiency.
•Ability to handle sensitive and confidential information with discretion.
•Fluency in English, both written and verbal.
•Applicants must be eligible or have legal authorization to work in the country where the position is based.
Will be a plus:
•Experience within the financial services or fintech industry will be considered a strong advantage.
•Experience with Power BI is preferred.
•Knowledge of Python will be considered an advantage.
Conditions
•Hybrid Work Model (2 days working from home)
•Wolt Meal Allowance
•Comprehensive Health Insurance
•Provident Fund (upon completion of the trial period)
•Summer Short Fridays (August)
•Additional Paid Annual Leave (up to 30 days, based on years of service)
•Birthday Leave
•Udemy Business access
•Gym Membership
•Referral Bonus Program
•Additional Support: Visa Sponsorship and Relocation Assistance
