About the Role
HSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world's most trusted bank globally, putting customers at the heart of everything we do. As a Business Development Manager, Mortgages - Intermediary Partnerships, you'll develop and grow key relationships with external mortgage intermediary partners across Hertfordshire and surrounding areas.
Responsibilities
•Build deep long-term relationships with mortgage intermediaries across the territory using face-to-face, telephony and online engagement
•Identify opportunities to develop business and increase market share by interpreting MI and performance data at firm and regional level
•Establish relationships across intermediary firms including Admin, Brokers, Sales Managers and MDs
•Support the Corporate Account Team by coordinating focused activities with networks including campaigns and presentations at events and online
•Partner with internal stakeholders to share insights and feedback that continuously improves the intermediary proposition
•Deliver a strong customer experience and service level across intermediary partnerships
•Influence internal and external stakeholders to deliver mortgage acquisition forecasts while managing multiple relationships at different levels
•Monitor sales, credit quality and risk KPIs, and maintain key controls over TPMI activity in line with guidance and regulation
Requirements
•Experience as a Business Development Manager in the UK Intermediary Mortgage Market or experience in mortgage-related roles (essential)
•Demonstrated success in identifying and developing new business opportunities, including influencing and negotiating with stakeholders (essential)
•Commitment to the travel required, including daily commuting across the territory and twice-monthly regional travel for team meetings
•Proven track record of delivering excellent customer service and improving service through new ideas
•Experience using MI and data to set and progress business performance goals
•Ability to present clearly and credibly to small and medium sized groups
•Ability to work effectively independently and alongside colleagues to support regional and channel performance
•Strong written and verbal communication, including influencing audiences through persuasive presentations
•Ability to operate within financial services regulatory frameworks and compliance requirements, applying effective conduct and risk management (essential)
Conditions
No conditions stated in the posting.
