About the Company
Sony Interactive Entertainment is the company behind the PlayStation brand. It delivers hardware and network services and creates and nurtures experiences under the PlayStation brand, including PlayStation Store and PlayStation Direct.
Responsibilities
•Translate complex business needs into clear, structured, testable business requirements, resolve ambiguity during design and development, and validate that solutions meet the original business need
•Frame cross-functional business problems, align senior decision-makers with competing priorities, and translate agreed objectives into requirements, decision frameworks, and measurable outcomes
•Establish and coordinate collaboration across Business, Product, Engineering, Analytics, Data Science, and Finance teams to resolve shared challenges and fulfil business needs
•Evaluate strategic trade-offs, dependencies, and wider consequences across customer journeys, commercial models, markets, and operational capabilities
•Redesign cross-functional business processes and operating models, identifying opportunities for scalable tooling, automation, and reusable capabilities
•Partner with Product, Analytics, and Data Science to test commercial hypotheses and build the case for change
•Influence executive decisions through structured problem framing, commercial reasoning, and clear, data-informed recommendations
•Strengthen the team's business analysis capabilities by developing practices, methods, and standards that improve the quality and consistency of its work
Requirements
•Extensive business analysis experience in digital commerce, subscriptions, retail, or related fields
•Experience leading business analysis for complex, global initiatives spanning multiple business domains, capabilities, or markets
•Experience partnering with Product, Engineering, Analytics, and Data Science teams to design and deliver commerce and tooling solutions for business teams
•Broad understanding of eCommerce customer journeys, commercial drivers, and operational processes, including identifying dependencies and evaluating cross-domain consequences
•Ability to align senior business leaders and cross-functional teams when objectives or priorities differ, information is incomplete, and deadlines are tight
•Experience mapping and redesigning complex business processes or operating models, building a case for change, and working across teams to implement new ways of working
•Executive-level communication and influencing skills, including explaining complex issues clearly and supporting recommendations with commercial reasoning and evidence
•Experience providing functional leadership, mentoring experienced practitioners, and raising business-analysis capability across an organisation
•Comfortable working across regions, time zones, and cultures, with flexibility for international travel and varied working hours
•Resilient and adaptable in ambiguous, fast-moving environments
Nice to Have
•Knowledge of payments, finance, and supply chains
•Experience integrating AI/ML into business solutions
•Familiarity with digital content management and publishing
•Awareness of governance and ethics in AI and data practices
•Experience in multicultural, international environments
Benefits
•Discretionary bonus opportunity
•Private Medical Insurance
•Dental Scheme
•25 Days holiday per year
•On Site Gym
•Subsidised Café
•Free soft drinks
•On site bar
•Access to cycle garage and showers
Background checks are conducted at the offer stage for all new employees and may include criminal background checks for some roles; personal information is processed to support these checks.
