About the Role
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.
As a Business Analyst within PNC's Technology organization, you will be based in Pittsburgh PA, Cleveland OH, Dallas TX, Denver CO, Phoenix AZ or Birmingham AL.
•Support fraud prevention and early warning programs through business analysis and vendor partnership activities.
•Gather requirements, document user stories, and translate business needs into actionable solutions.
•Partner with cross-functional teams in an agile environment to support process improvements and project delivery.
•Ensure strong controls, audit readiness, and compliance through detailed analysis of business processes and customer account impacts.
PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Responsibilities
Directs in the research, discovery, collection and interpretation of business requirements, and participates in the development and review of processes and procedures, workflow analytics, and reporting. Provides consultation to clients on business designs, problem solving and business analysis to support project management. Develops and maintains all applicable policy and procedure documentation. Independently obtains and identifies the business requirements needed to carry out and improve applicable business processes. Provides expertise and problem-solving for clients and technology teams throughout the business analysis process. Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs. May communicate with stakeholders and technology teams on moderately complex business requirements, provides gap analysis and facilitates future business process modeling for clients.
Requirements
•Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
•Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure adherence to and support of PNC's Enterprise Risk Management Framework.
•Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
Skills: Agile Methodology, Business Needs, Business Processes, Data Analytics, Decision Making, Management Reporting, Prioritization, Waterfall Model
Competencies: Analytical Thinking, Business Assessment, Consulting, Effectiveness Measurement, Information Capture, Modeling (Data, Process, Events, Objects), Problem Solving, Process Management, Project Management, Requirements Analysis, Software Product Business Knowledge
Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
•Education: Bachelors
•Certifications: No Required Certification(s)
•Licenses: No Required License(s)
•Language Assessments: No Required or Preferred Language Assessments
Pay Transparency: Base Salary: $52,500.00 – $96,250.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
Application Window: Generally, this opening is expected to be posted for two business days from 09/17/2026, although it may be longer with business discretion.
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.
