IOON

Business analyst in Salesforce Marketing Cloud

In short

Senior Business Analyst / Operations Specialist role focused on Salesforce Marketing Cloud, supporting campaigns, customer journeys and operational support across multiple business units and countries in an international organization. Posted by Ioon, a technology-focused consultancy, for a hybrid role based in Barcelona. Requires 5+ years as a Business Analyst or CRM/Marketing Technology Consultant with hands-on SFMC expertise (Journey Builder, Automation Studio, Email Studio, Data Extensions), SQL, segmentation, and fluent English and French.

About the Role
At Ioon, we are convinced that technology will be the driving force behind the transformation of our lives. We are offering this position for someone ready to take on a new professional challenge.
Requirements
•At least 5 years of experience as a Business Analyst, CRM or Marketing Technology Consultant, with hands-on experience in Salesforce Marketing Cloud (SFMC), including Journey Builder, Automation Studio, Email Studio and Data Extensions.
•Experience supporting Salesforce Marketing Cloud in a complex international organization, as well as experience executing campaigns and customer journeys, operational support, incident management, working with multiple business units, countries and stakeholders.
•Knowledge of data quality, audience management, segmentation, consent management and campaign operations.
•Senior Salesforce Marketing Cloud Business Analyst / Operations Specialist with more than 7 years of experience in CRM/Marketing Technology and hands-on expertise in Journey Builder, Automation Studio, Email Studio and Data Extensions.
•Experience in campaigns, journeys, segmentation, SQL, integrations, UAT, operational support and international stakeholder management.
•Fluent English and French.
Conditions
•Permanent contract.
•Gross annual salary: €35,000–€40,000.
•23 working days of vacation per year.
•Flexible Compensation Program (childcare vouchers, transport card, health insurance).
•Ongoing training.
•Free access to the OpenWebinars platform and a €350 budget for your own training (not redeemable for cash or cumulative).
•Work-life balance measures (flexible hours, remote work, shorter working hours on Fridays and in the summer, depending on the project).
•Opportunity to coach colleagues or take part in hackathons where the brand is represented.
•Job stability and career development.
•Internal referral compensation plan.

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