About the role
DSV is a global transport and logistics company offering services to customers in over 90 countries. Its Process Automation & Business Intelligence Department delivers automation, analytics, and digital solutions across business areas, and serves as the Power BI Center of Excellence for GBS.
Responsibilities
•Analyze end-to-end business processes to identify opportunities for optimization, standardization, automation, or elimination, supported by data and measurable impact
•Own automation and digital solution recommendations, including expected benefits, risks, and alternative approaches
•Elicit, structure, and validate business requirements with Business Process Owners, producing development-ready documentation such as BRDs, user stories, and acceptance criteria
•Advise business units by identifying improvement opportunities and guiding stakeholders toward suitable automation, analytics, or AI solutions
•Evaluate and apply emerging automation, data, and AI technologies to business problems in alignment with architectural and security standards
•Bridge business and development teams, supporting delivery from analysis through UAT and go-live
•Support post-implementation value tracking and continuous improvement initiatives
Requirements
•At least 2 years of experience in a similar role, such as Business Analyst, Process Analyst, or Automation Analyst
•Experience analyzing and documenting business processes, including visual process maps such as BPMN and As-Is / To-Be
•Strong communication skills and ability to work effectively with business stakeholders and technical teams
•Ability to gather, structure, and validate business requirements and translate them into clear, development-ready documentation
•Ability to understand business needs, challenge them constructively, and propose feasible, valuable solutions
•Bachelor's or Master's degree, preferably in IT, logistics, business, or a related field
•Fluent English, spoken and written, at an advanced level
Nice to have
•Software development or low-code experience
•Basic understanding of data concepts such as SQL or structured datasets
•Experience with RPA or workflow automation tools
Conditions and benefits
•Employment contract and comprehensive benefits package
•Training and development programs, access to an e-learning platform, and onboarding support from a dedicated Buddy
•Participation in an annual company-wide integration event
•Opportunities for growth through an internal program
•Sharing the costs of sports activities, foreign language classes, and professional training and courses
•Private medical care, life insurance, corporate gym, corporate sports team, coffee and tea, employee parking, extra social benefits, holiday funds, Christmas gifts, employee referral program, charity initiatives, bicycle parking, and yoga in the office
•Modern and ergonomic office
•Scandinavian organizational culture
