About the Role
KLM aims to become the world's most data- and technology-driven airline. Its IP&C platform develops flexible flight planning and supports Network & Planning, Operations Control, and Hub Control with tools for creating robust flight schedules and optimizing and monitoring daily operations and disruptions. The simulator team is developing a simulator to determine capacity needs and potential problem areas in advance. CGI is an IT consulting company serving clients across government, banking, aerospace, infrastructure, energy, transport, and manufacturing.
Responsibilities
•Support the IT product team in realizing the product's value by ensuring it meets requirements, encouraging user adoption, and implementing business process changes
•Analyze the product's impact and make it measurable by visualizing future business processes and iteratively refining process designs with key users and the IT team
•Build and maintain trusted stakeholder relationships
•Understand and document current and future business processes
•Collect, specify, and translate user requirements
•Support the Product Manager in prioritizing features by clarifying their expected value and impact
•Conduct User Acceptance Testing (UAT) to validate the product against acceptance criteria
•Facilitate business change and educate users
•Support colleagues in the cross-functional product team
•Ensure proper data management
•Connect business stakeholders and technology teams
•Facilitate stakeholder sessions to gather insights into processes and requirements
•Ensure requirements are met, the right information is collected from the right sources, and the product is validated and adopted within future business processes
Requirements
•A completed Bachelor's degree (HBO) or Master's degree (WO)
•At least 4 years of relevant experience as a Business Analyst, Product Analyst, or in a similar role
•Experience working with cross-functional teams, preferably within an Agile framework
•Demonstrable experience facilitating stakeholder sessions on business process mapping, requirements engineering, user adoption, and change
•Experience in business process modelling and conceptualizing future-state situations
•Experience in information analysis
•Strong communication skills in English
Nice to Have
•Dutch language skills
•Aviation industry experience
•Experience in complex operational environments
•Affinity with data analysis and data-driven decision-making
Benefits
•Permanent contract from day one
•A competitive salary matching your experience and seniority
•8% Holiday allowance
•Bonus and profit-sharing scheme
•20 Statutory and 5 additional vacation days (based on full-time employment)
•Lease budget / mobility budget
•NS Business Card
•Bicycle plan through CGI
•Opportunity to invest 3% in CGI shares
•Healthcare allowance of €116 gross per month
•€40 Net home office allowance per month
•Attractive pension scheme
