About the Role
With 80 million passengers passing through our airport each year, it takes hundreds of systems, platforms and networks to keep our airport running smoothly, 24 hours a day, 365 days a year. Join us, and you'll thrive on the buzz of providing the technology, data, cyber and digital capabilities that run all the services you'd expect to see in a city, and more. Tech at Heathrow isn't typical. The scale and non-stop nature of our airport make it truly unique.
Responsibilities
•Collaborate with senior stakeholders to define and document business requirements for complex digital initiatives.
•Lead the design of digital services, mapping current and future state journeys to identify opportunities for improvement.
•Work closely with designers, developers, and operational teams to ensure services meet user and organisational needs.
•Analyse Heathrow's business processes and data to identify opportunities for digital improvement and innovation.
•Champion service design thinking and evidence-based decisions across transformation projects.
•Contribute to the business analysis community by developing re-usable methods and best practices.
Requirements
•Strong analytical and problem-solving skills with the ability to translate business needs into digital solutions.
•Experience leading digital transformation or technology-driven projects in large organisations.
•Ability to manage multiple priorities and deliver outcomes in a fast-paced environment.
•Excellent communication and stakeholder management skills with experience engaging senior leaders.
•Proficiency in using business analysis and service design tools such as process mapping, user stories, or service blueprints.
•Understanding of agile delivery methods and collaboration across cross-functional teams.
Nice to Have
•Experience in the aviation, transport, or infrastructure sectors
•Knowledge of data-driven decision making and digital product lifecycle management
Benefits
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too.
