About the role:
TRR is recruiting on behalf of a client for an ongoing programme focused on AI Operations. The programme connects business stakeholders with technical ServiceNow teams to develop practical solutions for IT operations.
Responsibilities:
•Gather, analyse, and document business and technical requirements
•Work with stakeholders to understand business processes, pain points, and improvement opportunities
•Translate requirements into user stories, acceptance criteria, and functional specifications
•Work with ServiceNow developers, architects, and technical teams
•Support the design and implementation of ServiceNow solutions
•Analyse existing processes and identify opportunities for automation and improvement
•Support workshops with business and technical stakeholders
•Bridge business requirements and technical delivery
•Contribute to ServiceNow and AIOps initiatives and process improvements
•Support testing, UAT, and validation of delivered solutions
•Produce functional documentation and process specifications
Requirements:
•Experience as a Business Analyst, Functional Analyst, or in a similar role
•Hands-on experience with ServiceNow
•Good understanding of ServiceNow processes and capabilities
•Experience with IT Operations / ITOM
•Exposure to AIOps / AI Ops or AI-driven IT Operations
•Experience gathering and documenting requirements
•Experience producing user stories, acceptance criteria, and functional specifications
•Excellent stakeholder management and communication skills
•Ability to work effectively with business and technical teams
•Fluent German and English
Conditions:
•Contract engagement
•Candidates must be based in the UK or Europe and have the appropriate right to work for the engagement
