Banking Center Relationship Banker 2, Manchester, CT
Country: United States of America
Webster Bank, a division of Santander Bank, N.A.
The Relationship Banker II role will provide services for Banking Center customers and assist the team in achievement of sales, service, and operation goals. The role will process all customer-related financial transactions in accordance with the rules, regulations, and guidelines of the bank. Additionally, this role uses excellent communication and active listening skills to learn about the customer's financial needs, establish trust, optimize sales opportunities, generate leads, and provide quality customer service as well as develop and maintain a strong partnership with various business segments through collaboration and communication. Ability to supervise and coach fellow relationship Bankers.
Responsibilities
•Responds to customers' needs in an accurate and timely fashion, capitalizing on resources and tools available.
•Evaluates needs of clients and offers appropriate financial products and services, through needs-based conversations, to build and deepen relationships.
•Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions.
•Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center's growth and profitability objectives.
•Expected to achieve/exceed both individual and team goals in sales, service and operations.
•Maintains compliance with Federal and State regulations as well as bank policies and procedures. Meet/exceed branch audits and operations evaluation requirements.
•Assist with supervision of banking center colleagues offering coaching support to fellow bankers. Act as a role model and help onboard new bankers.
What You Bring
Education:
•H.S. Diploma or General Education Degree (GED) required
•Advanced degrees (Associates and/or Bachelor's)
Qualifications:
•3-4 years customer service and needs-based banking sales experience preferred
•0-2 years supervisory experience preferred
•Demonstrated success in leading, coaching, and motivating.
•Working knowledge of all products and services.
•Keeps current with all systems used for branch transaction processing.
•Demonstrates strong customer service skills and the ability to support teamwork, creating a positive working environment.
•Ability to work a flexible and/or rotating schedule. May be required to work Saturdays, Sundays and extended hours. Travel may be required to alternate Banking Centers.
Certifications:
•No Certifications listed for this job.
It Would Be Nice For You To Have:
•Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Work Authorization & Sponsorship
Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.
What Else You Need To Know
The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
Base Pay Range:
•Minimum: $35,250.00 USD
•Maximum: $58,000.00 USD
Risk Culture
We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Working Conditions
Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
