About the Role
The OFS Team also performs key compliance functions for the order fulfilment, maintains product administration and constantly strives to improve the way that we be responsible for the external and internal order process to help improve our service to customers, to consistently enhance customer experience through improving timeliness in service delivery by meeting the guaranteed average turnaround time, based on agreed product/process guidelines.
To mail, speak and interact with functions (Customer Service, Order Administration, Sales, segments, multi-functional teams, regional partners) to expedite the resolution. To consistently meet average efficiency targets on transactions daily to handle simple and complex requests, products, systems and accounts with advanced knowledge of process and systems. To display strong process and system knowledge to independently resolve difficult requests and urgent requests.
Analyze data and reports related to transactions. Solve and resolve queries and issues. Display proficiency and knowledge to handle complex requests and build better understanding of business, upstream and downstream processes.
Responsibilities
•Handle the order process for select products, this includes entering orders into specialist Permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy.
•Flexible to work in Rotation Shift.
•Bring up all process improvements including to the senior members of the team as appropriate.
•Accountable for meeting and maintaining defined standards for quality and productivity.
•Handle internal customer queries and communication in a professional and service-minded manner ensuring.
•Be a teammate and ensure that internal and external customer's requirements are met.
•Responsible for online Maintenance, Lapsing of subscriptions and access related issues.
•Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times.
•Meet agreed volume, service and quality targets.
•Perform quality audits of selected requests handled by Specialists to ensure accuracy, compliance, and adherence to established processes.
•Demonstrate strong knowledge of Off-Boarding Requests and provide support in reviewing, validating, and maintaining process standards related to off-boarding activities.
Knowledge & Skill
•Excellent interpersonal skills
•Provides subject matter expertise across sub-units
•Strong understanding of other roles within the function or Business Unit and how they are connected
•Knowledge of relationships between all relevant groups within the company
•Bachelor's degree experience or master's or equivalent experience is an added advantage
•Highly customer-centric, with a passion for high quality output and for delighting the customer
Career Stage
Associate
About LSEG
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
