About the Role
You are an Account Manager/ Senior Account Manager at Havas Host.
Core Responsibilities
•You are the person who has the best working knowledge of what's going on day to day. You know your jobs inside out and back to front. People come to you to find out what's going on – they trust you to steer them in the right direction.
•You are the main point of contact for clients on a daily basis, ensuring that communication is clear, timely, and proactive.
•You're capable of confidently managing all day-to-day responsibilities on a piece of business, having successfully led client campaigns from concept to execution across all mediums, from broadcast to digital, print to experiential, on time and in budget.
•You oversee the quality of deliverables, ensuring that the agency's standards of excellence are maintained across all aspects of a campaign / work.
•You write excellent, inspiring and concise task briefs and de-briefs, and are sharpening your strategic skills by contributing to the development of larger creative briefs and strategic decks, and project proposal decks (e.g. first drafts).
•You have a point of view on creative work, which you can respectfully articulate – the creative team love working with you, as they know you will champion excellent work on their behalf.
•You understand inherently what is driving your client's needs, and subsequently the reason for their briefs, debriefs and their feedback. You then take this information to help mould and craft excellent creative work, that works for the client with perfect balance.
•You speak up in meetings both internal and external with a point of view that is both articulate and to the point.
•You can deal with conflict or problems with diplomacy and tact and bring any issue round to a good outcome.
•You ensure the workflow plan is being updated weekly and accurately, ensuring any changes are communicated back to the agency team and reflected in your project planning.
•You provide regular status updates to the Account Director, keeping them informed of project progress, potential issues, and opportunities.
•You address client concerns and issues promptly and effectively, escalating to the Account Director when necessary.
•You foster strong relationships with clients, acting as a trusted advisor and consistently ensuring their needs are met.
•You are in frequent contact with your clients, you know their business and competitive landscape as well as they do, if not better. A client knows that they're in a safe set of hands once you are put on a project and they find you invaluable.
•You are starting to get comfortable in managing people, and this could be direct reports (such as Account Executives) or by taking on your own projects and managing the team that works with you to deliver the project.
•You have solid financial management skills. This means you estimate accurately, manage client POs, ensure timely billings, manage scope creep, alert the Client to any overages or underages for both project and retainers, ensure jobs stay on track, and generally boss all aspects of the financials in a timely manner.
•You also support your Account Director by forecasting workflow accurately and alerting your team to any increases/decreases immediately. You're also starting to proactively seek to grow revenue on your accounts by keeping your ear to the ground, being curious, reading between the lines and paying attention to the little things on your client's business.
You can also do everything an Account Executive can do.
Culture — 'Unusual Works' Behaviours
Havas Host expects employees to work by these behaviours, which are assessed as part of annual review:
1.Be Can Do: Don't think why something won't work but what you can do to help it succeed. Take the lead rather than expecting someone else to do it.
2.Be Curious: Challenge your own usual self every day. Ask unusual questions and seek unusual answers – of yourself and your clients. Learn to challenge your own assumptions and perspectives every day.
3.Be Fearless: Embrace the untested. Be fearless to try instead of fearing failure.
4.Be Collective: Say hello, cross the floor, seek to work with others, respect what they bring and celebrate together.
About Havas
The Havas Village is a unique model — creative, digital, content, PR, media and partnerships, all under one roof. Teams are built around clients' needs, not the agency's own structures, with offices in Sydney, Melbourne and Brisbane.
Contract Type
Permanent
