What You Can Expect
As Account Manager you are the link between our organization and one of our largest clients in the medical sector. You work from an existing partnership and build further on a sustainable collaboration in which quality, reliability, transparency and continuous improvement are central.
You understand the strategic objectives of the client and translate these into concrete initiatives, improvement projects and growth opportunities within Rhenus. At the same time you are closely involved in daily practice. You stand with both feet in operations, understand the impact of changes and guide the organization in successfully realizing them.
You work within a multidisciplinary client team in which Account Management, Customer Service and Operations work closely together. Where needed, this team is supplemented with colleagues from Engineering, Continuous Improvement and other supporting disciplines.
What will you do?
•Act as strategic sparring partner for the client and the management of Rhenus Warehousing Solutions.
•Expand the Partner Program by translating the client's strategic objectives into joint improvement and growth plans.
•Create support within the organization and enthuse colleagues for changes and improvement initiatives.
•Identify, develop and realize commercial opportunities within existing services.
•Monitor contractual agreements, service levels and KPIs and ensure structural follow-up on these.
•Initiate and guide impactful operational changes and change requests.
•Be responsible for the administrative creation, validation and implementation of changes within the services.
•Approve and check invoicing to the client.
•Monitor financial results and contribute to healthy and sustainable client growth.
•Coordinate escalations and complex client issues.
•Take the lead in governance meetings, performance reviews and strategic (quarterly) business reviews.
•Connect stakeholders at all levels; from employees on the work floor to decision-makers within the client's management and board.
•Together with Operations, Customer Service, Engineering and Continuous Improvement, ensure an excellent customer experience.
In short: a versatile role in which strategy, commerce, operations and stakeholder management come together.
This is not something you shy away from
This role is not suitable for someone who only wants to advise strategically from the sidelines. You are responsible for realizing improvements, which means you regularly switch between strategic discussions and operational issues.
You work in an environment where change is the norm. You will regularly need to create support without formal hierarchical authority. This requires perseverance, persuasiveness and the ability to continue working constructively together even under pressure.
Manager Accounts & Partner Programs – Sjors Jonkers
You will join a compact and experienced Account Management team with various competencies, in which ownership, collaboration and entrepreneurship are central. We do not believe in micromanagement or endlessly escalating decisions. We look for people who take their own initiative, recognize opportunities and take responsibility for the result.
As a manager I give you a lot of freedom and trust to shape your role. At the same time I expect you to take ownership, communicate proactively and not wait until someone tells you what the next step is. We discuss not only what goes well, but are also honest about what can be improved. Transparency, reliability and holding each other accountable to agreements form the basis of our collaboration.
What You Bring
At Rhenus Warehousing Solutions you become part of an ambitious and fast-growing organization in which entrepreneurship and personal development are central.
In addition, we offer:
•An attractive salary matching your experience.
•An interesting bonus arrangement.
•A good pension scheme.
•A flexible benefits package that you can use at your own discretion for extra vacation days, fitness or extra salary.
•Flexible working arrangements.
•Room for initiative, entrepreneurship and own responsibility.
•Plenty of opportunities to further develop yourself and grow.
Who are you?
You are someone who sees opportunities and actually realizes them. You don't wait, but take initiative and create momentum. You are both strategic and pragmatic and know how to take people along in change.
In addition, you have:
•HBO or WO work and thinking level.
•Experience in account management, customer management, supply chain or contract management within a logistics environment.
•Strong communication skills and the ability to build relationships at all levels within an organization.
•Experience with stakeholder management within complex and international environments.
•Good financial and commercial insight.
•Knowledge of logistics processes and experience with WMS, ERP and MS Office systems.
•Excellent command of the Dutch and English language.
•Affinity with Healthcare, Medical Devices or Life Sciences is a strong plus.
You are:
•Self-starting and entrepreneurial.
•Analytical and pragmatic.
•Results-oriented without losing sight of the relationship.
•Transparent and honest in your communication.
•Connecting and able to take people along in change.
•Comfortable in conversations with both operational teams and senior management and board.
