About the company
Nauchsoft is an international software development and IT consulting company. We have been in the IT business for 37 years and continue growing.
Responsibilities
•Serve as the primary point of contact for an assigned portfolio of client accounts.
•Build and maintain strong, trusted relationships with client stakeholders at multiple levels, including C-level executives.
•Ensure high client satisfaction through proactive communication, expectation management, and timely issue resolution.
•Monitor client health and take action to prevent churn and increase retention.
•Identify and develop upselling and cross-selling opportunities within existing accounts.
•Prepare and present tailored proposals that address clients' evolving business needs.
•Own and maintain an Account Plan for each client, including growth targets and an engagement roadmap.
•Track account pipeline and forecast revenue in CRM.
•Act as a liaison between clients and internal teams (development, QA, DevOps, PMO).
•Ensure that services are delivered on time, within scope, and to the agreed quality standards.
•Participate in project status reviews, identify risks early, and coordinate their resolution.
•Monitor account performance against contractual obligations and SLAs.
•Track project financials including budgets, invoicing milestones, and margin targets.
•Flag and resolve deviations together with delivery and finance teams.
•Maintain accurate account records in CRM, including activity logs, opportunity tracking, and health scores.
•Prepare regular account status reports for internal stakeholders.
•Analyze client feedback and satisfaction data to identify areas for improvement.
Requirements
•2+ years in a client-facing role (account management, project management, or B2B sales); experience in IT services is a strong advantage.
•Familiarity with IT service delivery models (software development, staff augmentation, managed services, or support).
•Strong communication and interpersonal skills; ability to manage multiple accounts simultaneously; solid negotiation and presentation abilities; comfortable working with CRM tools and data.
•English C1 or higher is mandatory.
•Self-driven, detail-oriented, and able to thrive in a fast-paced environment.
Nice to have
•Additional languages are a plus.
Conditions
•Opportunity for professional self-realization and growth.
•25 days of paid vacation.
•Medical insurance and 100% payment for sick leave.
•Professional training and obtaining certificates at the company's expense.
•Foreign language courses and other corporate programs.
•A variety of corporate events.
•Bonuses in case of wedding or a child's birth.
•The possibility of remote work from any location.
