About the Role
As a Workplace Experience Ambassador, you'll own the overall workplace experience, serving as the primary touch point with client employees, visitors, and service partners - delivering a high-touch and high-impact workplace experience. This role is responsible for managing daily soft facilities operations in the Singapore office, including close collaboration with the building landlord and client's pantry partners.
You'll work in close partnership with the Workplace Experience Manager, Engineering team, Senior Facilities Manager (Site Lead), and the client's real estate team, contributing to the entire client workplace experience including cleaning, landscape, pest control, waste disposal, space & move management, events, and pantry support. While the role requires someone highly proactive and independent, you will also be a key collaborator on strategic workplace experience initiatives that enhance employee experience, operational excellence, and cross-site & function collaboration.
Responsibilities
•Coordinate all on-site soft facilities operational and administrative duties.
•Partner closely with the in-house maintenance team for all daily maintenance matters and conduct daily inspections to ensure quality standards are maintained.
•Monitor submission of service partners' daily inspection and periodic reports.
•Coordinate and improve efficiency of storage, transportation, space planning, event planning, and meeting room arrangement.
•Oversee the planning and execution of waste, pest control, and cleaning scheduling.
•Review service partners' deployment and duties for optimal use of manpower.
•Conduct regular inspections for conformance to service standards and expectations of cleanliness and waste management.
•Ensure all service partners conduct themselves in accordance with relevant health and safety policy, committed to maintaining a healthy and safe work environment.
•Ensure at all times that work is carried out safely and with due regard for others in accordance with HS&E procedures and instructions, contractual, legislative, and local requirements.
•Report immediately any non-conformance, unsafe act, or unsafe condition to line management for investigation and corrective action.
•Identify, collate, and report any building defects.
•Coordinate with all service partners on their training programme for cleaners, landscapers, waste and pest control workers.
•Coordinate and support events from set-up requirements to logistical support including AV set-up, liaising with the onsite support team on layout, etc.
•Conduct daily toolbox talks to address HSE, work activities, and shared lessons learned.
•Serve as first point of coverage for the client receptionist, independently delivering warm, professional hospitality while following site security protocols for all visitors.
•Complete additional responsibilities as assigned.
Requirements
•Nitec/Higher Nitec/Diploma in Hotel & Hospitality Management, Facilities Management, or an equivalent field of study required.
•3+ years of experience in office coordination, hospitality, facilities, or workplace operations.
•A strong operational mindset with a genuine passion for building meaningful employee experiences.
•Experience managing a substantial size of workers.
•Excellent time management skills and ability to multi-task and prioritize work.
•A positive attitude and a good team player with good interpersonal and supervisory skills.
•A proactive, positive, and solutions-oriented attitude - someone who thrives in fast-paced, people-first environments.
•Excellent written and verbal communication skills across email and in-person interactions.
•Proficiency in Google Workspace (Docs, Sheets, Slides) and comfort using CMMS platform or help desk platforms.
•Others: the role includes the need to potentially provide after-hours coverage when necessary.
Location
On-site – Singapore
